Testimonials


“The shopper reports have been very helpful in us managing our team. Our managers have been taking great pride in their scores.”
– Tom Holt, Urbane Cafe


“I love that they are always willing to try something new, extremely flexible and solutions oriented. I don’t think I’ve ever heard a ‘No’ from anyone at Customer Impact.”
– Director, Training & Development at Fleming’s Prime Steakhouse


“The mystery shopper program is probably the most important program that we’ve implemented at James Coney Island. Incorporating the services of Customer Impact into our daily unit operations has helped contribute to our recent success in increased sales and customer satisfaction – which, of course, go hand-in-hand. The mystery shopper program is one that will not go away for James Coney Island.”
– Paul Dondlinger, James Coney Island Restaurant


“The Customer Impact system allows us to truly capture what is happening at retail between the sales people and customers. Our clients get a clear perspective of what they are doing well, and more importantly how they can improve. The reporting capability allows us to look at the results from a global perspective and then drill down to individual performance. This type of information helps our field managers better coach and teach their team on what needs to happen to improve sales.”
– Daryl Newton, Innovate Retail Group


“Customer Impact paints the whole picture: the good, the bad, and the ugly. We can be our own worst enemies when we try to objectively rate our business. We need the unbiased eyes of a professional to give us the true customer perspective.”
– Tom Kenney, Texas Restaurant Association


“For over a decade, Customer Impact has lived up to its name by providing Ruth’s Chris with the service and information to make our locations worldwide more impactful. The customization and personal attention that Mike Green and the team offers to our mystery shopping program has proven invaluable in helping us ensure that the service we provide to our guests is always in alignment with our company’s legacy and dedication to impeccable guest satisfaction. Every detail of the process – the design and content of our shopper report, the accuracy of the reporting process, as well as the ability to drill down to the minute details of the shops through their website – enable us to assess every facet of our guests’ dining experiences and make immediate adjustments when needed.”
– John Crawford, Ruth’s Chris Steak House


“As a multi-unit operator, I need as many tools as possible to evaluate our stores performance. Customer Impact provides me with actionable data in a timely manner. I have seen a direct correlation between our mystery shop scores and our units sales performance. When an issue is identified, I am able to follow up with additional secret shops to target shifts and assess their performance. They make it easy to address issues and bring them up to standards quickly as well as helping me identify and reward star performers.”
– Bert Keller, Centex Subway Inc.