Web Surveys are a great way to measure interactions throughout the entire process of the customer experience. Through consistent measurement, you and your decision makers will get a clear understanding of your customer’s journey.
We offer a wide array of Customer Satisfaction Surveys (CSAT) & mystery shopping service options for your needs, preferences, and budget. Our solutions ensure comprehensive results and accurate perspectives on your customer service.
The reporting dashboard provides a suite of reports to analyze your in-store results.
- Company Dashboard shows a high-level overview of your company’s overall performance.
- Section Dashboard summarizes and analyzes results by survey section.
- Trending Dashboard shows your results over time.
- Survey Summary shows the response distribution for all scored questions.
- Text Summary shows all responses to text questions.
- Target Summary summarizes the performance of all reporting targets.
- Target Detail analyzes a target’s performance in detail.