As a restaurant owner, you want to know some things about your establishment that it’s hard to gather personally. You want to be sure your customers are being greeted with a smile when they enter, and getting shown to a table immediately if there’s an opening.
When you have specials or new items, you want the wait-person or hostess to make a point of offering them. You want your customers to be pleased with the way they’re served and treated. In short, you want to know what’s going on in your business when you’re not there.
Customer Impact will give you this insight. Our purpose is to give you, the restaurant owner, all the necessary data you need to improve your establishment’s appearance, food quality, employee attitude, operations, sales and profits. We tell it like it is. We’ll let you know how servers interact with patrons when you’re not around. Thanks to our reports, you’ll know if any employees act like they don’t care about the job or are outright rude to your patrons. If there are cleanliness, compliance, or food quality problems, it’s far better to find out from one of our reports than any other way.
The best way to get an advantage over your competition is by improving your business. Restaurant mystery shopping is a key tool that will let you do just that. When you hire Customer Impact, our custom programs will be created with your unique requirements in mind to give you the objective analysis that your establishment needs to excel.