Mystery Shopping Services
Customer Impact has thousands of mystery shoppers evaluating service standards and measuring the customer experience at all types of venues throughout the U.S.
Sports & Entertainment Venues
Online Purchasing Experience
Third Party App Delivery Measurement
- In-person Mystery Shopping evaluations
- Call Center customer service checks with audio recording
- Online surveys
- New product/promotional item testing & review
- Customer satisfaction surveys via receipts or table-top collateral
- Competitive activity/monitoring
- Franchise compliance checks
We service brands large and small.
- All projects customized to meet the needs of our partners.
- Offer “test drives” with small pilots to prove concepts.
- Will take on one-time projects or ongoing coverage.
- Competitive pricing for any budget.
Pricing considerations include:
- Number of locations
- In-store task time
- Project complexity
- Project timeline