Mystery Shopping is an effective and unique market research tool.
Professional evaluators perform specific customer shopping scenarios, and then provide a detailed report about their experience.
This feedback gives any organization valuable insight into their service, customer satisfaction, quality improvement, and industry excellence.
We offer a wide array of services ideal for differing industry needs, preferences, and budget. Traditional or bespoke, our solutions can easily accommodate your business setup. Customized service plans ensure comprehensive results and accurate perspectives on your customer service and organizational structures.
- Web Surveys
- In person, covert shops
- In person, reveal or reward shops
- Video shops
- Competitor shops
- Franchise compliance shops
Mystery Shopping Reporting Demo:
A great way to measure interactions throughout the entire process of the customer experience
We offer a variety of Customer Satisfaction Surveys (CSAT) service options to fit your needs, preferences, and budget. Our solutions ensure comprehensive results and accurate perspectives on your customer service.
In Person Mystery Shopping
Primarily used to measure how employees are performing in comparison to the standard operating procedures they were trained to follow.
This unbiased method of evaluation is objective and provides facts of what actually happened during a specific visit. Prior to the visit, our shoppers are provided with specifics regarding company and service standards.
Reveal or Reward
Acknowledge an employee on the spot when performing/not performing a specific task.
Example tasks could include asking for an ID at a convenience store or mentioning a featured “item of the month” in a restaurant.
We use your service standards to see how you measure against your competitors.
Reports can include pricing comparisons, new items or service roll outs, and any other data points you are interested in gathering.
Ensure that all franchises are providing the same level of service, offering the same promotional programs, providing the same POS materials, and more.
Additionally, we can check pricing compliance and report on the hours that franchise units are opening and closing.
Contact us below for more information or cost estimation for an upcoming project.