Mystery Shopping

Mystery Shopping is an effective and unique market research tool.

Professional evaluators perform specific customer shopping scenarios, and then provide a detailed report about their experience.

This feedback gives any organization valuable insight into their service, customer satisfaction, quality improvement, and industry excellence.


Curbside Pickup

Web Surveys

Dine-In, covert

Dine-In, reveal or reward



Franchise Compliance

Service Description

We offer a wide array of services ideal for differing industry needs, preferences, and budget. Traditional or bespoke, our solutions can easily accommodate your business setup. Customized service plans ensure comprehensive results and accurate perspectives on your customer service and organizational structures.

Mystery Shopping Reporting Demo:

Service Categories

Third-Party Delivery

Is your brand being treated properly by delivery partners?

Ensure third-party delivery services uphold the integrity of your brand and maintain the quality of service you expect, from pickup to plate.

  • Delivery time
  • Packaging
  • Presentation
  • Quality & Taste of Food

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Curbside Pickup

More people are choosing their meals based on ease, convenience, mobile ordering, and speed of service.

Evaluate your customer’s curbside experience, and make sure they’re satisfied with the level of service they’ve come to expect from your brand.

Web Surveys

A great way to measure interactions throughout the entire process of the customer experience

We offer a variety of Customer Satisfaction Surveys (CSAT) service options to fit your needs, preferences, and budget. Our solutions ensure comprehensive results and accurate perspectives on your customer service.

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Primarily used to measure how employees are performing in comparison to the standard operating procedures they were trained to follow.

This unbiased method of evaluation is objective and provides facts of what actually happened during a specific visit. Prior to the visit, our shoppers are provided with specifics regarding company and service standards.

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Reveal or Reward

Acknowledge an employee on the spot when performing/not performing a specific task.

Example tasks could include asking for an ID at a convenience store or mentioning a featured “item of the month” in a restaurant.


We use your service standards to see how you measure against your competitors.

Reports can include pricing comparisons, new items or service roll outs, and any other data points you are interested in gathering.

Franchise Compliance

Ensure that all franchises are providing the same level of service, offering the same promotional programs, providing the same POS materials, and more.

Additionally, we can check pricing compliance and report on the hours that franchise units are opening and closing.


Feel free to download our brochure for more information on how we help you collate data and reports that will impact your business.


Contact us below for more information or cost estimation for an upcoming project.

Get a Mystery Shopping Project Quote

(For Business Inquiries Only)