Customer Impact offers comprehensive mystery shopping services to assist your customer experience research efforts. Our nationwide field team can gather information and evaluate your companies’ customer service practices.
We offer a wide array of services ideal for differing industry needs, preferences, and budget. Traditional or bespoke, our solutions can easily accommodate your business setup. Customized service plans ensure comprehensive results and accurate perspectives on your customer service and organizational structures.
Web Surveys are a great way to measure interactions throughout the entire process of the customer experience. Through consistent measurement, you and your decision makers will get a clear understanding of your customer’s journey.
IVR surveys (Interactive voice response) are an excellent way to collect your customers’ OPINIONS through a telephone call after their visit. We can provide an 800 number for your customers to call. A recorded voice will lead them through a dozen or so questions, and they will answer by hitting a few keys.
Grocery stores often serve a high volume of people each day. With this comes the expectation that their customer service standards will be followed for each and every customer. In order to evaluate their personnel in a real environment, our clients hire us to perform mystery shopping and give feedback on how these companies do and how they can perform better. This allows a better experience for each and every shopper.