Subject: Welcome to the team!
Once again, congratulations on making the team. It’s my hope that our partnership will bring a better shopping experience to your local area. I will be your survey coordinator. You will receive a package containing full work details, also a trial evaluation package which will contain the first-week salary in the amount of $300 and the details of the secret shopping. The way this is handled is a determinant of your final confirmation and pay increment. You are expected to reply stating if you are willing, able and capable to handle this job position. Our first survey assignment has been authorized and scheduled for the end of the week. Your survey packet has been mailed out and will be delivered by USPS Postal service this week.
Mystery shopping services measure allow you to “inspect what you expect,” evaluating whether brand standards are met throughout all your locations. We manage a base of 300,000 independent contractors delivering over 100,000 shops every month. We take great pride in delivering the highest quality programs in the industry. We design our questionnaires to align with brand standards. What gets measured gets done. there’s no better way to measure whether training had an impact than by using mystery shopping. We can measure the simple things, like cleanliness, and complex things, like sales effectiveness. Our clients use mystery shopping to coach their teams and help every location improve their delivery on the brand promise. We offer a competitive wage for completed surveys and also include bonuses for surveys completed, within the first 48 hours of packet delivery. For example, if your survey parcel is delivered on a Wednesday. Surveys completed by the Friday will attract a survey bonus of $50 – $200 depending on the store or business visited/surveyed. Our fixed price per survey is $150 (One hundred and fifty dollars only). An assignment may include 2 or even 3 surveys at a time. Your fixed rate is multiplied by the number of surveys done per assignment. For example, if you were to visit an Apple store and Best Buy as part of an assignment. You get $150 for the Apple store survey and $150 for the Best Buy survey to equal $300 for your assignment. You are also paid for gas expenses.
When you visit a store for a survey, a few things are important to note about the business being visited:
1. The address of the particular store visited.
2. What was your reception like at the entrance of the store?
3. Your time of arrival.
4. Name of teller/cashier or anyone that has or volunteered to attend to you.
5. How long did your transaction take?
6. How would you rate the customer service experience? (On a scale of 1-10)
7. Sanitation Level. (Aisles, Floor, Shelves, Toilets)
8. How tedious was checkout?
9. How friendly is the staff, do you feel they know/enjoy their job.
10. Would you return to or recommend this store to a friend?
A survey questionnaire is used to report our surveys. You will receive one either with your survey packet or sent to you via email. You will need a smartphone, printer, scanner or fax machine. Your survey is returned to me via email.
UNDER NO CIRCUMSTANCE SHOULD YOU TAKE YOUR QUESTIONNAIRE TO THE STORE OR FILL IN STORE, THIS MIGHT ALERT STAFF AND RESULT IN A BIASED SURVEY. YOUR SURVEY SHOULD BE FILLED OUT IN THE CAR OR AT HOME. PLEASE SEND MESSAGE RECEIVED to acknowledge the receipt of this message.
CUSTOMER IMPACT MARKETING