Scam Warning2018-12-12T15:51:41+00:00

SCAM WARNING

We are aware that scammers periodically impersonate our company (as they do to many similar companies).

We always appreciate when someone brings it to our attention – and has the forethought to contact us about any offer that might seem suspicious.

Please review the scam warning information and materials below to know how to identify potential scams.

Contact Methods

Email
Official email from Customer Impact will only come from the “@customerimpactinfo.com” email domain.

We do not use Gmail or any other email service providers to communicate with our field representatives.

Mail
We will never send you unsolicited mail, and we will never mail you a check prior to conducting a project. If you apply for and are accepted for a project requiring materials, then you will receive communication from a CI employee that includes tracking information for the materials being shipped.

Text Message
We never conduct any initial contact through text messaging. We encourage you to report any unsolicited text message contact to your telecommunications provider and block the number from further unwanted communication.

Payment

Customer Impact never pays in advance, and we never pay with checks — only through Direct Deposit & PayPal. If you receive an unsolicited check in the mail, we suggests that you shred the check and ignore the project.

Shopper Profile

When you register to be a shopper or field representative with Customer Impact, your account profile and shopper history is maintained via a secure platform. You can access this system at any time to view your shop log and account information. Email correspondence from us will never include this information.

Notes about the following Scam Examples:

In the examples below, please note the following:

  1. They are not sent from a “@customerimpactinfo.com” domain (notice they use gmail and others)
  2. We will never mail a check. Customer Impact only pays via PayPal or Direct Deposit.
  3. We will never submit payment before the work is completed.
  4. Note the spelling and general sentence structure in the communications.

Scam Examples

Email Scam #1

From: customerimpact.recruiting@gmail.com
Subject: Congratulations Read & Kindly Reply Back.

Dear _________,

I received your information in good time and i like to congratulate you as a member of our working team. As a mystery shopper you are responsible for gathering information, giving ideas, and improving brand standards of products and services. You have been selected to conduct an all expenses paid survey and evaluation in your area. As our mystery shopper posing as a normal customer, you are expected to perform specific tasks such as purchasing a product or using a service. While there, you will secretly evaluate things like customer service, store cleanliness  and quality of service rendered. You would have to keep a comprehensive report on every activity you carry out. Some of the simple questions in your shopper’s report will be:

  • Were the employees friendly and courteous?
  • Did you receive prompt service?
  • Was the merchandise displayed neatly?
  • Would you return to this store / restaurant?
  • Was it easy to use the service?

That’s all to it! The answers to these kinds of questions are extremely valuable to any business – and they are willing to pay top dollar to find out what consumers really think. You will be providing important information that will be used to improve the quality of businesses everywhere.

Where will I be mystery shopping?

The companies we deal with mostly represent large chain stores and popular franchises with hundreds and thousands of locations across the United States.

They are stores, and service like:

  • CVS
  • FINANCIAL INSTITUTION
  • WALMART
  • MONEY GRAM
  • RITE AID
  • WALGREEN
  • 7 ELEVEN

No commitment, membership fee, special skills are not required for this assignment. Your survey packet which includes funds for the shopping will be mailed to you soon. Confirm in writing your readiness to complete your first assignment and let your opinion count.

Regards,
Todd Ian

Materials Received:

Email Scam #2

From: customerimpact.recruiting.com

Dear ________,

        I received your information in good time and i like to congratulate you as a member of our working team. As a mystery shopper you are responsible for gathering information, giving ideas, and improving brand standards of products and services. You have been selected to conduct an all expenses paid survey and evaluation in your area. As our mystery shopper posing as a normal customer, you are expected to perform specific tasks such as purchasing a product or using a service. While there, you will secretly evaluate things like customer service, store cleanliness  and quality of service rendered. You would have to keep a comprehensive report on every activity you carry out.

Some of the simple questions in your shopper’s report will be:

  • Were the employees friendly and courteous?
  • Did you receive prompt service?
  • Was the merchandise displayed neatly?
  • Would you return to this store / restaurant?
  • Was it easy to use the service?

That’s all to it! The answers to these kinds of questions are extremely valuable to any business – and they are willing to pay top dollar to find out what consumers really think. You will be providing important information that will be used to improve the quality of businesses everywhere.

Where will I be mystery shopping?

The companies we deal with mostly represent large chain stores and popular franchises with hundreds and thousands of locations across the United States.

They are stores, and service like:

  • CVS
  • FINANCIAL INSTITUTION
  • WALMART
  • MONEY GRAM
  • RITE AID
  • WALGREEN
  • 7 ELEVEN

No commitment, membership fee, special skills are not required for this assignment. Your survey packet which includes funds for the shopping will be mailed to you soon. Confirm in writing your readiness to complete your first assignment and let your opinion count.

Email Scam #3

The present package contains your first Secret Survey assignment, So have fun, make money and help us improve customer service on a Global level. Take note included in this package is the checklist with further required steps and the payment sent out for your highly appreciated service. The check $1,542.79 that covers the assignment bills, evaluation costs and your survey service commission payment of $200

YOUR FIRST ASSIGNMENT

Walmart2Walmart Transfer ASSIGNMENT (Steps to Take)

You are to evaluate 2 Walmart store by using there ria money transfer in sending money to the other agent information below:

Name: Alexander ______
Address: Irving, TX 750**
Phone: 713-732-****
Amount: $600
First Store

Name: Alexander ______
Address: Irving, TX 750**
Phone: 713-732-****
Amount: $700
Second Store

Here are the details we will need from the SURVEY
– Store Name, Address, Date and Time of visit
– Name of the cashier/Attendant {if visible on Tag}
– Did the store clerk thank you upon completion of your Transfer?
– What was your overall experience with the staff in the store?
– How long it took you to get check out
– Captured image Receipt

Reminder: Under no circumstances should you Acknowledge that you are evaluating their services as that will deter the purpose of the whole program, so if Asked if you are a secret surveyor please answer NO as stated Above. As soon as the evaluation is completed, kindly have all the details above emailed in your report.

Regards,
HR Manager,
Michael John
Customer Impact

LinkedIn Scam

Message
From Lisa ______
7:21 PM

Hello,

I don’t want you to miss out because I and six of my co- workers have been working with them part-time for almost six months now and it has been awesome. I give you 100% guarantee of their legitimacy.

Customer Impact Inc® is currently accepting applications Via LINKEDIN for qualified individuals (18+) to become shoppers and merchandisers. you would be paid $300 per assignment, With no sign up fee.

Follow https://rebrand.ly/custo6b193 or click below to Learn more about this offer.

Regards,
Lisa

NOTE – The link included in the message goes to a page which says in part:

About Us (Kindly Read & Understand Carefully Before Applying) :

Customer Impact is a national customer research company which provides retail stores, financial institutions, grocery stores, convenience stores, and restaurants a direct insight into their customer experiences. The senior partners in Customer Impact have been coordinating customer research and mystery shopping projects since 1988 for regional and national clients. Customer Impact has utilized a plan of action based upon experience for accurate and efficient design, development, and implementation of each and every research program. Programs are designed to measure, address, and resolve all of the critical factors that directly impact the customer service experience.

Sign Up

Customer Impact is a reputable mystery shopping and retail service provider. We would love to have you as a member of our field team.

Click here to sign up.

Once registered, you will be able to view our job board and apply for any jobs in your area.

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