Shopper FAQ2019-04-26T20:17:58+00:00


Our Shopper FAQ can answer all of your questions about becoming a Mystery Shopper.

To become a shopper with Customer Impact, sign up here!

Mystery Shoppers

We could not succeed without our wonderful mystery shoppers and retail representatives. We look forward to working with you, and are happy to have you as part of our team.

Welcome to the exciting world of mystery shopping!


What is mystery shopping?2018-05-19T02:01:52+00:00

Mystery Shopping is a valuable tool, which provides owners and operators of service businesses with a fair, objective and unbiased view of their operations through the eyes of an educated consumer. Companies use the detailed reports to make important management decisions based on the information provided.
Your job as a Mystery Shopper will be to visit a specific operation as a regular customer and fully describe the events you witness. Before completing the assignment, you will be informed or given a summary of the specific company’s standard operating procedures, i.e. what the employees are supposed to be doing, so you will know what to look for. After the visit, you will complete a customized report for each operation detailing the events, both positive and negative.

The success of Customer Impact has been built on the quality and timeliness of the reports the company provides to its clients. All reports must be clear, concise and honest. Remember that it is not your job to be an overzealous food critic, chastise the service personnel, or to be a judge and jury. Your function is to provide accurate and factual information, using the guidelines provided. All work performed is strictly confidential. You are advised not to tell friends and family where you are performing evaluations or the results of the visits. Doing so may compromise the integrity of the reports and your future with Customer Impact.

Where do I sign up or view shops?2018-05-19T02:02:18+00:00

Go to Shopper Login link under the “Shoppers” tab. Then, enter your login information to access your shops and job boards.

Who is Customer Impact?2018-05-19T02:02:27+00:00

Customer Impact is a mystery shopping company formed by Scott Hiller and Mike Green, founders of Speedmark Information Services and Green & Associates. They bring 40 years of mystery shopping experience to the company. Mike Green was past president, board member and charter member of the Mystery Shopping Providers Association. Customer Impact was formed to help smaller, local and regional clients enhance their customer service and grow into national clients. Customer Impact will work hard to provide the more personalized one-on-one service that smaller, fast growth companies require.

How does reporting work?2018-05-19T02:02:33+00:00

The reports are to be completed immediately following your visit to ensure that the information reported is accurate and complete. You may not fill out the forms while performing the shop. Remember that the staff is not supposed to know you are there. If they know or suspect that you are a mystery shopper, they will raise their level of service, and we cannot provide our clients with accurate and objective information. If they determine that you are a mystery shopper while you are completing your assignment, there is a good chance that we will not be able to use the report or pay you for the shop.

Reports are to be completed and submitted within 24 hours of your completing the shop. The reports are completed by going to our website,, clicking on the “Shoppers” tab, then going to “Shopper Login.” We will not accept reports by mail, email or fax. The 24-hour time frame allows the editors at Customer Impact the opportunity to read the reports, contact the shoppers clarify any problems and submit the report to the client within a five-day period. Timeliness is vital to our clients. If additional information is needed, editors will contact shoppers via either e-mail or phone within two to four days of the shop being submitted, in most cases. It is important to be available for follow-up after submitting the report. If we are not able to reach you for clarification, the shop may not be used.

How will I be paid?2019-10-17T15:31:03+00:00

You will be reimbursed for actual expenses incurred; i.e. permitted food and drinks consumed while performing the shop. We do not reimburse for mileage. You will also be paid a set fee for completing the shopping report. In order to be fully reimbursed, you must provide us with the detailed receipt that lists the items ordered. Receipts can be faxed to our office at 979-693-7904, or they can be uploaded directly to your report online. Be sure to legibly print your first and last name, as well as the amount of tip you left, if applicable, on the receipt. In addition, your work must be on time and of good quality to be fully compensated.

Shoppers can be paid through direct deposit with funds from Customer Impact deposited directly into your checking account. This method is strongly encouraged and can be done by changing your method of payment in your shopper profile, or contacting Chris Reynolds at

All other shopper payments are processed through PayPal, and your email address on file with our company should match the email address you use for your PayPal account. Payments to all shoppers are made between the 15th and 25th of the month, for the previous month’s assignment. Example: A shop completed in the month of July will be paid between the 15th and the 25th of August.

How does PayPal work?2018-05-19T02:05:50+00:00

Instructions below:
Step 1: Go to and sign up for a free PayPal account. You can also learn about PayPal on their site, which will answer most of your questions. Click on HELP, and the most popular questions are answered. PLEASE NOTE: Your email address in PayPal must match the email address that you use for our Gateway web site.

Step 2: Customer Impact will send the funds to PayPal, and they will automatically credit money to your account for any shops completed the prior month.

Step 3: You will receive an e-mail titled CUSTOMER IMPACT PAYMENT AVAILABLE. Do not delete this e-mail.

Step 4: Open your e-mail, and with a click of the button, you can: Do not delete this e-mail.

  • Send the money to your bank account
  • Use it to send a payment to someone else
  • Use the PayPal virtual debit card to shop anywhere online
  • Sign up for the PayPal Money Market Reserve Fund to earn a return on your PayPal balance
  • Request a PayPal ATM/Debit Card, and spend the money anywhere the MasterCard or Cirrus logos are displayed, or withdraw the money from an ATM
How does CI determine which shoppers to schedule?2019-01-11T16:07:09+00:00

Factors include:

  • Must meet the profile of the client
  • Ability to complete reports as instructed
  • Ability to produce a concise, complete report
  • Ability to complete reports on time
  • Ability to be objective
  • Location
  • MSPA certification
  • Prior experience with our company
  • About your Shopper Profile: You are much less likely to be chosen for an assignment if your profile contains ALL CAPS or all lowercase letters, Please use proper capitalization.
  • About Required Questions: Some shop applications may require you to answer a mandatory question. When answering this question, it would benefit you to use proper spelling, grammar, punctuation, and capitalization.

Those who follow the guidelines and make our job easier will receive the majority of assignments. Shoppers who submit their reports at the last minute, or late, will not be likely to be rescheduled. If we have to make long distance calls every month to clarify your reports, that indicates that the shops are not being performed effectively. This affects our ability to serve our clients efficiently.

What if I no longer wish to shop on behalf of Customer Impact?2018-05-19T02:07:27+00:00

Should you not wish to work for Customer Impact, simply login as you normally would through and deactivate your account.

Do I need to complete an Independent Contractor Agreement?2018-05-19T02:08:38+00:00

Once you accept a new shop with Customer Impact, you are accepting the terms of the Customer Impact Independent Contractor Agreement.

Do I have to provide my Social Security Number?2018-05-19T02:09:06+00:00

You can defer when you first sign up, but in order for us to be able to pay you for your shops, we will either need your SSN or your Tax ID/EIN (Employer Identification Number) to be verified by the IRS. If you wish to not provide your SSN to us, you can apply for an EIN through the EIN Application Assistant at or for free through the official website.

What is the contact information for Customer Impact?2019-10-01T16:03:19+00:00

See our Contact Page

How should I communicate with my Scheduler?2019-10-29T18:51:38+00:00

It is best to contact your Scheduler via email or phone. You can find individual contact information here.

Note: Rather than send a message through SASSIE, it is advised to contact your Scheduler directly through phone or email.

If you are attempting to contact a Scheduler after business hours or during the weekend, please be aware that you will not receive a response until the following business day.

Some helpful tips when communicating with your Scheduler include:

  • Be honest.
  • The three P’s: Prompt, polite and professional.
  • Be clear and concise in your message and/or inquiry.
  • Use proper capitalization, spelling, and grammar. (Email)
How does payment work for Canadian shoppers?2019-10-01T16:40:17+00:00
  • The day the shop is edited, the editor converts the amount to USD per the current conversion rate of that day.
  • When funds are deposited to the shopper’s PayPal account, the amount is in USD.
  • Once the funds are in the shopper’s PayPal account, it is up to the shopper to convert the funds to CAD.
  • Please keep in mind that whenever you refer to Canadian shops in your shop log, the amounts will always be listed in USD.

*PayPal is the only payment method currently available for our Canadian shoppers.