(not definately, defiantly definitly, etc.)
This is often confused with “desert.” To keep the two spellings straight, try to remember this rule about the number of s’s: A desert has sand, and a dessert is something sweet.
(not debree, debbi)
caramel and caramelized
(not carmel and carmelized)
(please spell this out, rather than using OK)
filet vs. fillet
Use filet, with one l, for beef dishes. Use fillet, with two l’s, for fish dishes. This is one that is not caught by spell check, so it is easy to confuse.
within, without, throughout, cannot, restroom
all are one word, not two
Suppose vs. supposed
Here is an example of the correct usage:
“The Shrimp was tasty.”
Unless you have only one shrimp, this is actually incorrect. The word “shrimp” is both singular and plural, so if you have a dish with multiple shrimp, like Shrimp Cocktail, the correct wording is, “The Shrimp were tasty.”
Passive Voice vs. Active Voice
This is a common error as well. When writing the comments, remember that our client is not looking for a report that is entirely about you. The comments should focus on the employees and what they did, rather than what you did.
This makes it clear who assisted you and helps our client determine whom to praise and who may need retraining. Example:
Possessive vs. Plural
Remember that an apostrophe is only needed if you are making a word possessive. For example, if you talk about the server’s hair, or the bartender’s uniform, those require apostrophes. You are referring to the hair and the uniform belonging to the employees. Plural words do not need apostrophes.
Examples: tomatoes, plates, floors, etc.
For its/it’s, break down the word. If you can replace “it’s” with “it is,” then an apostrophe is needed. If not, do not use an apostrophe.
Please use direct quotes as sparingly as possible in your narratives. We do not need you to directly quote every word that each person speaks. However, if a direct quote is necessary, please use the proper punctuation. There should be a comma before the quotes, and the ending punctuation should also come before the quotes.
Use proper capitalization at all times.
Avoid submitting any information, either in your profile or your report, in ALL CAPS. Please properly capitalize all proper names, like employees’ names or the names of restaurants. The first word of every sentence should also be capitalized.
If completing a restaurant shop, capitalize the names of the food items ordered, both in the blanks where you list them and in the first sentence of the comments you write.
“The Crab Cakes were hot and cooked well. There was plenty of crab, and the seasoning was tasty. The crab cakes were nicely presented.”
Spell out all numbers from one through ten.
Spell out all numbers from one through ten, including ten. For 11 and up, use the numerical version rather than spelling them out.
Always use the names of the employees in your comments.
Unless your shop instructions state otherwise, do not use “the server” or “the bartender” if you have that employee’s name. It should be as clear as possible who does what throughout the visit. However, be careful not to overuse names.
They do not need to be used in every sentence, as in:
Provide details in sequential order.
When writing your narratives, please do your best to provide the details in sequential order, so that our client can see everything in the order that it actually occurred. This helps them determine whether the flow of service was correct and whether the employees completed their tasks at the appropriate times during the meal. Please do not use exact times or make your narrative into a timeline. You do not have to record the exact time that every single thing occurs during the visit. Only record the times needed to answer the questions on the form.