The Lowdown on Good Telephone Customer Service

With national Customer Service week happening in October, I’ve been thinking about the different aspects of customer service. One of the skills most applicable across most fields is the ability to talk on the phone in a comfortable and professional manner, and yet this is one area in which people seem to find themselves most uncomfortable. Below, I’ve listed some helpful tips to boost your confidence in your telephone skills for your next call.

Did we miss anything? Do you have any other helpful tips or tricks for better customer service over the phone?