Mystery Shopping
Retail Audits
Merchandising
Fulfillment

What we do

Our national field team conducts retail readiness audits, completes merchandising projects, and evaluates customer experience through mystery shopping. Companies choose to work with us because they recognize the quality of our people, integrity of our process, and capability of our resources.

Full service fulfillment is provided as a supplement to our merchandising services through our sister company
Eagle Support Services.

Our Services

Merchandising

Customer Impact is the full-service resource for all of your in-store retail merchandising needs.

Our goal is to keep you looking your best in-store and on-shelf.

Whether it’s ongoing brand improvement or a one-time project, our merchandising services provide flexibility and support to help you drive sales at retail.

We service all trade channels and can accommodate special projects.

Learn more

New Product Cut-ins

Product Placement

Display Setup (including Seasonal)

Signage Installation

Product Rotation

Planogram Compliance

Re-stocking Inventory

Sales & Marketing Materials Distribution

Product Recall Removal

Inventory Inspection

Fulfillment

Fulfillment, kitting & shipping services for customers local and nationwide.

From stuffing envelopes to large scale multi-kit fulfillment needs, no project is too large or small.

This allows us to organize and ship your materials straight from our headquarters to our field representatives.

Learn more

Warehousing & Logistics

Kitting & Assembly

Inventory Management

Shipping

Storage

Retail Fulfillment

Retail Audits

Retail Audits & Surveys are a great way to gather in-store information about your products, signage, and promotions.

We’re here to serve you, whether you need third party audits, feet on the street to serve as your field staff, or just want to learn more about the competition.

Learn more

Regular & Competitive Price Tracking

Out-of-Stocks

Signage

Display Verification

Planogram Compliance

Shelf Position/Adjacencies

Old Packaging Sell-through

New Product Availability

Mystery Shopping

Mystery Shopping is an effective and unique market research tool.

Professional evaluators perform specific customer shopping scenarios, and then provide a detailed report about their experience.

This feedback gives any organization valuable insight into their service, customer satisfaction, quality improvement, and industry excellence.

Learn more

Delivery

Curbside Pickup

Web Surveys

Dine-In, covert

Dine-In, reveal or reward

Video

Competitor

Franchise Compliance

Our Services

Merchandising

Customer Impact is the full-service resource for all of your in-store retail merchandising needs. 

Our goal is to keep you looking your best in-store and on-shelf.

Whether it’s ongoing brand improvement or a one-time project, our merchandising services provide flexibility and support to help you drive sales at retail.

We service all trade channels and can accommodate special projects.

Learn more

New Product Cut-ins

Product Placement

Display Setup (including Seasonal)

Signage Installation

Product Rotation

Planogram Compliance

Re-stocking Inventory

Sales & Marketing Materials Distribution

Product Recall Removal

Inventory Inspection

Warehousing & Logistics

Kitting & Assembly

Inventory Management

Shipping

Storage

Retail Fulfillment

Fulfillment

Fulfillment, kitting & shipping services for customers local and nationwide.

From stuffing envelopes to large scale multi-kit fulfillment needs, no project is too large or small.

This allows us to organize and ship your materials straight from our headquarters to our field representatives.

Learn more

Retail Audits

Retail Audits & Surveys are a great way to gather in-store information about your products, signage, and promotions.

We’re here to serve you, whether you need third party audits, feet on the street to serve as your field staff, or just want to learn more about the competition.

Learn more

Regular & Competitive Price Tracking

Out-of-Stocks

Signage

Display Verification

Planogram Compliance

Shelf Position/Adjacencies

Old Packaging Sell-through

New Product Availability

Delivery

Curbside Pickup

Web Surveys

Dine-In, covert

Dine-In, reveal or reward

Video

Competitor

Franchise Compliance

Mystery Shopping

Mystery Shopping is an effective and unique market research tool.

Professional evaluators perform specific customer shopping scenarios, and then provide a detailed report about their experience.

This feedback gives any organization valuable insight into their service, customer satisfaction, quality improvement, and industry excellence.

Learn more

The Customer Impact Process

Customer Impact - Our People

It starts with our people.

Our people are our strongest asset. We conduct ourselves at the highest level of integrity and ethics, and treat everyone with respect.

People love doing business with us because we’re straightforward and consistently deliver on timelines and budget.

We enjoy the partnerships we’re able to build through the services we provide.

About Us
Customer Impact - Quality Data

Quality data you can use with confidence.

All project data submitted from our field representatives is carefully reviewed by our in-house Quality Assurance team.

Every individual data point is verified and approved before the final reports are submitted. This process ensures our customers can confidently make decisions with the data we deliver.

Learn More
Customer Impact - Mobile Technology

Innovative technology supports our team.

Our mobile data collection applications allow for real-time observations and reporting on platforms that make it easy for our customer partners to view activity and conditions in the field.

Learn More
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What we’re talking about.

New blog posts every week covering industry, strategy, company news and more!

Partnering with Customer Impact has been such a great experience! They have allowed us to significantly increase our presence in our short winter season and make sure that we get hands on attention and care for our products in store, all across the country.”

– Danica, Marketing Manager

Seirus Innovations Logo

Retail Merchandising Support

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Food Delivery Services

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