Customer Impact - Real People

Real customer experience.

Real customers.

We equip consumer goods manufacturers, retailers, and restaurants with location-based information and photos about in-store and insights through Retail Audits & Surveys, Merchandising, and Customer Experience Measurement through Mystery Shopping.

Our Services
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Retail Merchandising

Full service in-store merchandising.

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Merchandising Material Fulfillment

Organization and shipping of your materials from our headquarters to our field team.

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Retail Audits & Surveys

Utilize our national field force to evaluate your brand’s retail readiness.

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Mystery Shopping

Qualified, professional people experiencing your service and operations first-hand.

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“Partnering with Customer Impact has been such a great experience!
They have allowed us to significantly increase our presence in our short winter season and make sure that we get hands on attention and care for our products in store, all across the country.”

– Danica Carey, Serius Innovation

Case Study

Seirus partnered with Customer Impact to help maintain positive product representation in their large, chain-based customers throughout a crucial seasonal sales period.

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Seirus Innovation
Customer Impact

The Customer Impact

Over the past twenty-five years, our team at Customer Impact has built a company that proves we understand customer needs.

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Technology Partner

GoSpotCheck is a powerful, intuitive reporting platform that allows our field teams to record retail data in real-time from stores across the nation.

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GoSpotCheck App

Building Partnerships.

Get In Touch

Use the form below. We’re happy to answer any of your questions.


Scott Hiller

Vice President, Business Development
Margie Layman
800-677-2260 Ext. 158

Vice President, Operations
Daniel Price
800-677-2260 Ext. 154