Communication is Key, Especially in a Mystery Shopping Company

by Maegan Clemens (Customer Impact editor)

Communication is the key connection to any relationship! As editors and schedulers we deal with hundreds of people across the country. That means when face-to-face communication is unavailable, we have to rely on email, telephone and social media to talk with our loyal shoppers.For me, communicating is one of the most important parts of my job. This is especially true when scheduling.  While my main goal is to get a shop filled before the deadline, my other goal is to stay in touch with you, find out what stores and restaurants you like to evaluate and build a strong long-term relationship over time.

During the past several months I noticed the more in touch I am with a shopper, the more likely they are to notify me in advance about rescheduling and even tell me they are available for out-of-town shops. Some even inquire how they can qualify for certain restaurants or write better reports. I like to see that people care about quality work they do for Customer Impact and in turn, I want to give them the best advice possible.

While open communication and constant follow-up has its advantages, I want all mystery shoppers to know how keeping a close connection with their scheduler and editor can benefit them! It could possibly mean more shops in the future, higher report grades and no missed shop citations in your profile.

Here are my top two tips for staying in touch

  1. If your report goes into pending for any reason, be sure to respond right away. Editors love when they can finalize the report quickly and send it off to the client.
  2. Drop a line or call your scheduler when you think there is a chance a shop could be missed. With only a few clicks we can adjust your due date.
  3. “Like” us on our Facebook page at http://www.facebook.com/CustomerImpact and follow us on Twitter @CustomerImpact. Ask questions, get advice, or just stop by to say, “Hi.” This is a great way to get updates on shops with bonuses, too!

If you have any questions we can answer, feel free to respond to my blog!

 

 

Featured Image by: FreeDigitalPhotos

By |2018-06-15T22:58:40+00:00June 1st, 2012|Mystery Shopping Tips|