“We conduct ourselves at the highest level of integrity and ethics, and treat everyone with respect.”

– Scott Hiller, President

Our goal is to help you understand conditions at retail by providing high-quality information through mystery shopping, customer feedback surveys, and other data gathering techniques. The most important aspect of providing our service, and the foundation of our company is captured by the Code of Ethics statement stated above.

We’re an information company, and we enjoy the partnerships we build through the service we provide.

Thanks For Your Business!

Frequently Asked Questions

Who is Customer Impact?2018-05-16T01:31:16+00:00

Customer Impact is a mystery shopping company formed by Scott Hiller, Mike Green and Clay Tarro, founders of Speedmark Information Services and Green & Associates. They bring 40 years of mystery shopping experience to the company. Mike Green was past president, board member and charter member of the Mystery Shopping Providers Association. Customer Impact was formed to help smaller, local and regional clients enhance their customer service and grow into national clients. Customer Impact will work hard to provide the more personalized one-on-one service that smaller, fast growth companies require.

How do I access my online reports?2018-05-16T01:33:21+00:00

Click on the “Client Login” link at the top of any page. The link will take you to our Gateway reporting system.

How do I receive my invoices?2018-05-16T01:41:29+00:00

Invoices will be sent via e-mail by default. If you need your invoices mailed to you please let us know. Payments for work completed will be sent to:

Customer Impact, LLC
Attn: Accounting
P.O. Box 130638
The Woodlands, TX 77393

How do we pay invoices?2018-05-16T01:42:45+00:00

Customer Impact now accepts payments by check, PayPal, credit card, direct deposit and by wire transfers. Details will be on your actual invoices. E-mail Chris Reynolds at with any question.

What is the contact information for Customer Impact?2019-10-01T16:00:13+00:00

See our Contact Page

Customer Impact now provides easy online payment on customer invoices.