My first week on the job, our company president Mike took me on a practice mystery shop. That day we went to lunch, and while we were there, I was supposed to act like a mystery shopper evaluating the restaurant. We went over the guidelines and the evaluation form before we left, and I asked [...]
These days, it seems like everyone is more stressed than they have ever been. Just Google the phrase “how to deal with stress,” and you will find thousands and thousands of articles dealing with that topic. The ways we deal with stress are as varied as the things that cause the stress to begin with. [...]
Our company President, Mike Green, put something on our hearts at the last staff meeting. He reminded us how important it is to give back to our communities. With spring in the air, it is a great time to get out and see what you can do to lend a hand to someone in need. [...]
By Steven Cooley, Customer Impact Scheduler If you’re not new to mystery shopping, you’re probably already familiar with how schedulers and editors work together through the process of mystery shopping. But what do we do outside of work? Though it may sound hard to believe, when we aren't in the office, we’re regular people with [...]
Anyone who has ever Googled the name of a restaurant, hotel, or other type of attraction has probably seen listings for these sites come up: Yelp, TripAdvisor, Angie’s List, Urban Spoon, and countless others.