The Lowdown on Good Telephone Customer Service

With national Customer Service week happening in October, I’ve been thinking about the different aspects of customer service. One of the skills most applicable across most fields is the ability to talk on the phone in a comfortable and professional [...]

By |2018-06-13T19:18:36+00:00October 3rd, 2016|Tips and Tricks|

Secret Shopping Glossary

  Sometimes companies can seem like they’re speaking a whole different language when you’re reading the questions and guidelines. Here are some commonly used terms that should help take the mystery out of filling out mystery shopping surveys: Auctioning - [...]

By |2018-06-16T07:02:14+00:00July 13th, 2016|Mystery Shopping Report Tips, Tips and Tricks|