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The Lowdown on Good Telephone Customer Service

By |October 3rd, 2016|Tips and Tricks|

With national Customer Service week happening in October, I’ve been thinking about the different aspects of customer service. One of the skills most applicable across most fields is the ability to talk on the phone in a comfortable and professional manner, and yet this is one area in which people seem to find themselves most [...]

Saving Money In College

By |September 28th, 2016|Tips and Tricks|

Fall is upon us, and with Texas A&M right down the street, that means thousands of students are getting back into the swing of the semester. The back to school rush has not gone unnoticed, and while my roommate and I made our weekly grocery trip, it led to a discussion about shopping and saving [...]

Secret Shopping Glossary

By |July 13th, 2016|Mystery Shopping Report Tips, Tips and Tricks|

  Sometimes companies can seem like they’re speaking a whole different language when you’re reading the questions and guidelines. Here are some commonly used terms that should help take the mystery out of filling out mystery shopping surveys: Auctioning - When a server or food runner does not know who ordered which dish, they often [...]

Voicemail Tips and Tricks

By |July 6th, 2016|Tips and Tricks|

Last Friday, I was leaving a voicemail when my worst nightmare came true: I flubbed the message. First I gave the recipient the wrong information, then I paused a little too long in realization, and then I tried to correct my mistake and fumbled through the explanation. Tongue-tied and mentally kicking myself, I opened up [...]