Are Restaurants Losing their Personal Touch?

By |October 13th, 2015|Restaurant Mystery Shopping|

By Danielle Parks, Customer Impact Editor From the viewpoint of the employee, individual guests can begin to blend together into one generic identity as “The Customer.” This is understandable, as they see so many faces and interact with so many different people even in just one day. It is difficult at times to provide a [...]

Why Can’t We Sit There? – Tales from a Former Hostess

By |September 17th, 2014|Restaurant Mystery Shopping|

By Danielle Parks, Customer Impact Editor I recently edited a report that included a narrative about the guests asking to be seated in a certain area.  In the restaurant, which was only moderately busy at the time, there were several open booths available, but the hostess led them to a table instead. The guests proceeded [...]

How Much Technology With Your Meal?

By |September 4th, 2014|Restaurant Mystery Shopping|

By Daniel Price, Customer Impact Scheduler When I go to restaurants, I’m still cut from the old school cloth in that I try not to let technology get in the way of a good meal. Nothing is worse than dining with someone and seeing their face buried in their cell phones the entire meal. As [...]

A Bad Experience, Turned Great!

By |August 7th, 2014|Restaurant Mystery Shopping|

By Steven Cooley, Customer Impact Scheduler As a mystery shopping scheduler, it makes sense that I sometimes have the “shopper” mentality when I enter a restaurant.  I instinctively evaluate the steps of service, I attempt to identify the manager on duty…in short, I’m almost always mystery shopping.  I make an effort not to be overly [...]

Identifying The Restaurant Manager During Your Mystery Shop

By |June 9th, 2014|Restaurant Mystery Shopping|

By Amanda Morrissey, Customer Impact Editing Manager The Restaurant Manager: we all know they are there. They work tirelessly to keep their restaurants running smoothly. They make sure their staff is trained properly. They check on the food quality in the kitchen and ensure that it is up to par. They monitor the cleanliness of [...]

Is Mobile Slowly Replacing Our Restaurant Employees?

By |April 23rd, 2014|Restaurant Mystery Shopping|

By Mike Green, Customer Impact President If you haven’t noticed, there seems to be a nationwide race among large restaurant operators to create mobile apps to help “improve customer service.”  According to these industry leaders, they are trying to make it easier for their customers to order and pay their check by allowing them to [...]

Top Mystery Shopper Company Partners with Another Broken Egg

By |February 15th, 2014|Restaurant Mystery Shopping|

For Immediate Release: Contact: Media Relations Phone: 1-800-677-2260 ext.111 email:mgreen@customerimpactinfo.com Website: https://www.customerimpactinfo.com   Customer Impact, a top mystery shopping company, is proud to announce a new business relationship with Another Broken Egg Cafe, a popular restaurant serving exceptionally fresh and nutritional food with over 114 menu items to choose from for breakfast, brunch and lunch. [...]

Tips to Make Your Customer Service More Personalized

By |February 3rd, 2014|Restaurant Mystery Shopping|

By Mike Green - President Customer Impact image@pixabay During my days working in restaurant and retail sales, I was never a big fan of “canned or scripted” greetings and thank you's.  Successful operators know that service must be personalized and memorable.  That is tough to do however when everyone is required to use [...]


By |July 30th, 2013|Restaurant Mystery Shopping|

For immediate release     RUTH’S CHRIS STEAK HOUSE AT ARUBA MARRIOTT RANKS NUMBER 1 WORLDWIDE Palm Beach (July 29, 2013) – Ruth’s Chris Steak House Aruba has been recognized for its overall customer service, ranking number one of the 140 Ruth’s Chris restaurants worldwide. Located at the Aruba Marriott Resort & Stellaris Casino, the [...]

Mystery Shopper or Food Critic?: How To Rate and Describe Food Effectively

By |July 22nd, 2013|Restaurant Mystery Shopping|

By Amanda Morrissey, Customer Impact Editing Manager For mystery shoppers, one of the most rewarding parts of the job is often the food that you get to eat. From omelets and hashbrowns, to hot dogs, burgers and fries, to prime steaks and lobster, the food can either be one of the highest points of the [...]