Are Restaurants Losing their Personal Touch?

By Danielle Parks, Customer Impact Editor From the viewpoint of the employee, individual guests can begin to blend together into one generic identity as “The Customer.” This is understandable, as they see so many faces and interact with so many [...]

By |2018-06-16T07:50:53+00:00October 13th, 2015|Restaurant Mystery Shopping|

Why Can’t We Sit There? – Tales from a Former Hostess

By Danielle Parks, Customer Impact Editor I recently edited a report that included a narrative about the guests asking to be seated in a certain area.  In the restaurant, which was only moderately busy at the time, there were several [...]

By |2018-06-16T09:20:11+00:00September 17th, 2014|Restaurant Mystery Shopping|

Identifying The Restaurant Manager During Your Mystery Shop

By Amanda Morrissey, Customer Impact Editing Manager The Restaurant Manager: we all know they are there. They work tirelessly to keep their restaurants running smoothly. They make sure their staff is trained properly. They check on the food quality in [...]

By |2018-06-16T07:17:22+00:00June 9th, 2014|Restaurant Mystery Shopping|

Is Mobile Slowly Replacing Our Restaurant Employees?

By Mike Green, Customer Impact President If you haven’t noticed, there seems to be a nationwide race among large restaurant operators to create mobile apps to help “improve customer service.”  According to these industry leaders, they are trying to make [...]

By |2018-06-16T07:35:24+00:00April 23rd, 2014|Restaurant Mystery Shopping|

Top Mystery Shopper Company Partners with Another Broken Egg

For Immediate Release: Contact: Media Relations Phone: 1-800-677-2260 ext.111 Website:   Customer Impact, a top mystery shopping company, is proud to announce a new business relationship with Another Broken Egg Cafe, a popular restaurant serving exceptionally fresh and [...]

By |2018-06-16T08:00:01+00:00February 15th, 2014|Restaurant Mystery Shopping|

Tips to Make Your Customer Service More Personalized

By Mike Green - President Customer Impact image@pixabay During my days working in restaurant and retail sales, I was never a big fan of “canned or scripted” greetings and thank you's.  Successful operators know that service must be [...]

By |2018-06-16T08:03:50+00:00February 3rd, 2014|Restaurant Mystery Shopping|


For immediate release     RUTH’S CHRIS STEAK HOUSE AT ARUBA MARRIOTT RANKS NUMBER 1 WORLDWIDE Palm Beach (July 29, 2013) – Ruth’s Chris Steak House Aruba has been recognized for its overall customer service, ranking number one of the [...]

By |2018-06-15T21:21:00+00:00July 30th, 2013|Restaurant Mystery Shopping|

Mystery Shopper or Food Critic?: How To Rate and Describe Food Effectively

By Amanda Morrissey, Customer Impact Editing Manager For mystery shoppers, one of the most rewarding parts of the job is often the food that you get to eat. From omelets and hashbrowns, to hot dogs, burgers and fries, to prime [...]

By |2018-06-15T21:22:23+00:00July 22nd, 2013|Restaurant Mystery Shopping|