Planning a Mystery Shopping Strategy

By |August 14th, 2015|Mystery Shopping Tips|

By Daniel Price, Customer Impact Project Manager For newer mystery shoppers entering the field for the first time, the idea of doing mystery shops can be a little daunting. The main thing to remember is that mystery shopping is only what you want it to be. For some, that’s a full-time job: routes of 10-30 [...]

Where Am I? Making Sure You Are At the Correct Location

By |May 27th, 2015|Mystery Shopping Tips|

By Travis Campbell, Customer Impact Scheduler It’s an unfortunate part of mystery shopping that sometimes, reports submitted by shoppers cannot be used.  The reason can often simply be that the shopper went to the wrong location, and the client cannot use the information.  There are a couple of reasons a shopper may end up in [...]

Tips for Smartphone Shops

By |May 15th, 2015|Mystery Shopping Tips|

By Daniel Price, Customer Impact Project Manager Over the last year, Customer Impact has teamed up with multiple tech companies to provide mystery shops and audits using Apps on your iPhone or Android smartphone. These usually aren’t full, traditional mystery shops, but shops that are aimed at specific data points. This could be the number [...]

Roadblocks When Applying for Shops

By |April 25th, 2015|Mystery Shopping Tips|

By Barbry Booth, Customer Impact Senior Scheduler I receive a lot of emails from shoppers asking a variety of questions regarding the shopper application page.  In this blog, I’ll discuss the calendar and a few reasons why a shopper may not be able to apply for a shop with a date they have selected. The [...]

When In Doubt, Ask For Help!

By |April 13th, 2015|Mystery Shopping Tips|

By Adrienne Dobson, VP of Operations One of the most common complaints we here about the industry from mystery shoppers is a lack of communication between shopper and mystery shopping company. At Customer Impact, we do everything we can to combat that. We have almost our entire staff in the same office, working together all [...]

How To Keep Your Shop Reports Anonymous

By |April 5th, 2015|Mystery Shopping Tips|

By Amanda Morrissey, Customer Impact Editing Manager One of the most important parts of mystery shopping is anonymity. We all know that in the vast majority of cases, it is important that the establishment being evaluated is not aware that they are being evaluated. Image by: Nemo/Pixabay It is not only important to [...]

Why Can’t I Do This Shop On Holidays?

By |March 31st, 2015|Mystery Shopping Tips|

By Steven Cooley, Customer Impact Editor A common question we receive when scheduling mystery shops is why the shop has a certain date on which it cannot be performed.  These dates vary from client to client, and depend on the type of business and their location.  They can include dates like Valentine’s Day, Cinco de [...]

Why Can’t I Complete This Shop Again This Month?

By |March 25th, 2015|Mystery Shopping Tips|

By Amber Simmons, Customer Impact Scheduler As a scheduler, I receive emails and calls from shoppers asking to complete a shop that they completed a month or two prior. Although I LOVE for shoppers to let me know their availability (please keep doing this!), oftentimes, I’m unable to accommodate their requests. Why? In case you’ve [...]

Do you encourage good customer service or do you prevent it?

By |March 20th, 2015|Mystery Shopping Tips|

By Jessica Kasney, Customer Impact Scheduler In the mystery shopping industry, one of our main responsibilities is to evaluate customer service.  I implore you to ask yourself, what kind of customer are you? Here are 5 things that can help make you a great customer! Stay Open Minded- Many establishments offer products that we love! [...]

To Get a Shop or Not (or Why is it that I apply for every shop in my area and I’m never assigned anything?)

By |February 14th, 2015|Mystery Shopping Tips|

by Barbry Booth, Senior Scheduler Occasionally we hear from a frustrated shopper who is unable to apply for a shop or has never been assigned a shop, no matter how many times they apply.  Unfortunately, there can be barriers that may prevent a shopper from getting a shop.  Oftentimes the shopper isn’t even aware that [...]