Mystery Shopper University

By |September 12th, 2016|Mystery Shopping Tips|

As a recent grad, I have come to empathize with our new shoppers, as well as with our seasoned shoppers taking on a client for the first time.  It’s a lot like starting classes, really.  Think about it.  You sign up for a class knowing what subject will be taught, and likely who will be [...]

Mystery Shopping Road Trip!

By |June 22nd, 2016|Mystery Shopping Tips|

  With summer in full swing, it is a great time to plan day trips and pick up some shops along the way.  We have shops all over the United States, Canada, and even other International locations!  Make sure that when you are planning your vacation, you take a few minutes to explore our job [...]

Updated Tips on Becoming a Successful Shopper

By |June 7th, 2016|Mystery Shopping Tips|

Who doesn’t want to become a more productive and successful mystery shopper?  Following these tips below will result in smoother report submissions and possibly more shops in the future (if available). If you have applied for a shop but have not heard whether or not you were accepted, please check your Shop Log. If you’ve [...]

A Crash Course in Mystery Shopping

By |May 4th, 2016|Mystery Shopping Tips, Uncategorized|

My first week on the job, our company president Mike took me on a practice mystery shop. That day we went to lunch, and while we were there, I was supposed to act like a mystery shopper evaluating the restaurant. We went over the guidelines and the evaluation form before we left, and I asked [...]

What Makes a Good Mystery Shopper

By |March 29th, 2016|Mystery Shopping Tips|

By Shay Mayes, Customer Impact Scheduler People often ask us what makes a good mystery shopper. There are a lot of qualities that a good mystery shopper generally has. 1. They appreciate good service and understand what that is, when they receive it. 2. They want to help improve the service levels at the places [...]

Scheduler Q&A

By |January 7th, 2016|Mystery Shopping Tips|

By Barbry Booth, Customer Impact Senior Scheduler Throughout the course of any given month, I get asked numerous questions about shops and the scheduling process. I’m going to cover a few questions that I get asked most frequently. Some of this information has been covered in past blogs, but it’s definitely worth mentioning again. 1) [...]

Why Plagiarizing the Sample Comments is Unacceptable

By |December 8th, 2015|Mystery Shopping Tips|

By Amanda Morrissey, Customer Impact Editing Manager On all of the shop guidelines for Customer Impact, we provide sample comments for that particular survey. These are provided in order to give our shoppers an idea of what the client is looking for with regard to length, detail, and formatting in each comments section. We want [...]

How to Avoid Holiday Hang Ups

By |November 12th, 2015|Mystery Shopping Tips|

By Jessica Kasney, Customer Impact Scheduler The holiday season is upon us. It is not uncommon to visit your local retail store in October to find aisles adorned with Thanksgiving and Christmas items. However, like most businesses, mystery shopping does not stop for the holiday season. In fact our clients, are extremely interested in how [...]

Quick Tips on How to Avoid Missing a Shop

By |October 3rd, 2015|Mystery Shopping Tips|

By Barbry Booth, Customer Impact Senior Scheduler This happens to schedulers and shoppers almost weekly. The scheduler assigns a shop, and the shopper may or may not confirm. The due date for the shop comes and goes, and the survey for the shop is never submitted. The scheduler contacts the shopper, only to find that [...]

Why Do I Need to Call and Review My Assignment?

By |August 25th, 2015|Mystery Shopping Tips|

By Travis Campbell, Customer Impact Scheduler If you’re a veteran shopper with Customer Impact, you’ve likely made several calls to our office. Those calls could have been to clarify a question you had, to see about rescheduling a shop you’ve been assigned, or even to cancel a shop due to circumstances outside of your control. [...]