What’s My Shopper Rating, and Why Should I Care?

Written by Barbry-Ellen Booth, Scheduling Manager What is it? Every mystery shopping company has their own, individual shopper rating system.  They do not carry over from one company to the next. Shoppers can find their average rating in the upper [...]

By |2018-06-16T08:02:02+00:00February 10th, 2014|Mystery Shopping Report Tips|

Tips on Writing Narratives for Mystery Shopping Reports

By Danielle Parks, Customer Impact Editor As an editor, I have come to understand that one of the most important parts of a mystery shopping report is the narrative that the shopper provides.  I have also come to understand that [...]

By |2018-06-16T08:17:22+00:00August 28th, 2013|Mystery Shopping Report Tips|

Top Three Reasons Why Mystery Shop Reports Get Rejected

No one doubts that a secret shopper works hard. Performing the shops and then getting the reports to us quickly is a job, and it can be a fun job! However, there are a few things that we come across [...]

By |2018-06-15T21:43:18+00:00April 25th, 2013|Mystery Shopping Report Tips|

Mystery Shopping: The Art of Objective Reporting

  If you have been a mystery shopper for very long, you are aware that the art of objective reporting is extremely important in this business.  Clients appreciate information that is not only clearly and concisely written, but also paints [...]

By |2018-06-15T22:46:47+00:00June 14th, 2012|Mystery Shopping Report Tips|

Mystery Shoppers: How to Keep Your Reports Concise

By Sara Rapini (Customer Impact editor) Last week, a mystery shopper for Customer Impact asked me an excellent question in response to my advice regarding her shop. I had advised her to be keep her report concise and to the [...]

By |2018-06-15T22:57:24+00:00May 11th, 2012|Mystery Shopping Report Tips|

Desert or Dessert: Common Spelling Mistakes and How to Avoid Them

By Amanda Morrissey Stuart Miles@freedigitalphotos Whether it’s texting or Twitter, more and more people are forgoing proper word usage and spelling in their communications.  However, proper spelling is still very important when it comes to mystery shopping.  Our [...]

By |2018-06-15T23:03:27+00:00March 6th, 2012|Mystery Shopping Report Tips|