­

Funny Mystery Shopping Report Typos

By |February 19th, 2014|Mystery Shopping Report Tips|

Written by Danielle Parks The shoppers put a lot of work into both completing the shops and into filling out the reports.  Many shoppers even do multiple evaluations in one day!  It is therefore completely understandable that a few mistakes will be made in the comments.  Here are a few fun examples of such typos: [...]

What’s My Shopper Rating, and Why Should I Care?

By |February 10th, 2014|Mystery Shopping Report Tips|

Written by Barbry-Ellen Booth, Scheduling Manager What is it? Every mystery shopping company has their own, individual shopper rating system.  They do not carry over from one company to the next. Shoppers can find their average rating in the upper right-hand side of their shop log.   All new Customer Impact shoppers start off with [...]

How To Submit A Mystery Shopping Report

By |January 21st, 2014|Mystery Shopping Report Tips|

By Amanda Morrissey, Editing Manager They seem like the most basic of questions – How do I submit my report? How do I know it has been received? With so many companies and so many different sites, this can sometimes be a confusing process. For the Customer Impact site, here are a few tips that [...]

Tips on Writing Narratives for Mystery Shopping Reports

By |August 28th, 2013|Mystery Shopping Report Tips|

By Danielle Parks, Customer Impact Editor As an editor, I have come to understand that one of the most important parts of a mystery shopping report is the narrative that the shopper provides.  I have also come to understand that the narrative can be the part of the report that includes the most mistakes.  Here [...]

Top Three Reasons Why Mystery Shop Reports Get Rejected

By |April 25th, 2013|Mystery Shopping Report Tips|

No one doubts that a secret shopper works hard. Performing the shops and then getting the reports to us quickly is a job, and it can be a fun job! However, there are a few things that we come across that leave us no choice but to exclude or reject the report, leaving us all [...]

Mystery Shopping: The Art of Objective Reporting

By |June 14th, 2012|Mystery Shopping Report Tips|

  If you have been a mystery shopper for very long, you are aware that the art of objective reporting is extremely important in this business.  Clients appreciate information that is not only clearly and concisely written, but also paints an unbiased picture of what occurred during the visit.  Sometimes, when a visit is either [...]

Mystery Shoppers: How to Keep Your Reports Concise

By |May 11th, 2012|Mystery Shopping Report Tips|

By Sara Rapini (Customer Impact editor) Last week, a mystery shopper for Customer Impact asked me an excellent question in response to my advice regarding her shop. I had advised her to be keep her report concise and to the point after she submitted an extremely long report. This shopper had performed a fine dining [...]

Desert or Dessert: Common Spelling Mistakes and How to Avoid Them

By |March 6th, 2012|Mystery Shopping Report Tips|

By Amanda Morrissey Stuart Miles@freedigitalphotos Whether it’s texting or Twitter, more and more people are forgoing proper word usage and spelling in their communications.  However, proper spelling is still very important when it comes to mystery shopping.  Our clients expect professional, well-written reports from our company, and we take pride in ensuring that [...]

Mystery Shopping Deadlines: They matter!

By |February 6th, 2012|Mystery Shopping Report Tips|

by Barbry Booth geralt@pixabay The dreaded deadline – we’ve all got them.  Every mystery shopper, scheduler, editor and client has a deadline.  If one link in the deadline chain is late, then every other link in the chain is adversely affected.  There is no secret or irrational reason for deadlines, but it does [...]