Secret Shopping Glossary

  Sometimes companies can seem like they’re speaking a whole different language when you’re reading the questions and guidelines. Here are some commonly used terms that should help take the mystery out of filling out mystery shopping surveys: Auctioning - [...]

By |2018-06-16T07:02:14+00:00July 13th, 2016|Mystery Shopping Report Tips, Tips and Tricks|

Describing Employees in a Mystery Shopping Report

By Danielle Parks, Customer Impact Editor Mystery shopping is not only about the timings and the food. It is also about the employees themselves. As a shopper, you might feel a little uneasy about reporting on the people. Although that [...]

By |2018-06-16T08:20:49+00:00May 9th, 2015|Mystery Shopping Report Tips|

A Little Comic Relief: Common Mystery Shop Comment Errors

By Amanda Hendrix-Black, Customer Impact Editor Mystery shoppers take their shopping very seriously. For obvious reasons. Some people are full-time shoppers, so it’s their monthly paycheck! Of course, that doesn’t exclude them, or any of us, from the common mistakes [...]

By |2018-06-16T08:40:23+00:00March 7th, 2015|Mystery Shopping Report Tips|

Commenting on Timing Information in a Mystery Shopping Report

by Danielle Parks, Customer Impact Editor As a lot of mystery shoppers know, different companies can expect different ways of presenting the same type of information. A good example of this is how to present the timing of a shop [...]

By |2018-06-16T08:42:29+00:00February 24th, 2015|Mystery Shopping Report Tips|

Commenting on the No Answers – Why is this Necessary?

By Danielle Parks, Customer Impact Editor As a mystery shopper, you might be wondering why a client would ask you to provide comments on the questions that you answer with a No.  Isn’t this redundant and unnecessary?  Not at all! [...]

By |2018-06-16T07:01:21+00:00July 9th, 2014|Mystery Shopping Report Tips|

A Mystery Shopper’s Guide to Grammar Girl

By Amanda Hendrix-Black, Customer Impact Editor  ed•i•tor - noun : a person whose job is to edit something; a computer program that is used to create and make changes to data (such as words and pictures). While some shoppers may [...]

By |2018-06-16T07:49:22+00:00March 10th, 2014|Mystery Shopping Report Tips|