Mystery Shopping – Look How Far We’ve Come!

Mystery Shopping has come a long way in the short 12 years that I’ve been a scheduler for Customer Impact. Everything from contacting shoppers to the reporting methods has changed. Back in the old days, companies used software such as [...]

By |2018-06-15T22:45:30+00:00January 11th, 2013|Mystery Shopping Misc|

How To Earn Money As A Mystery Shopper

The mystery shopping industry was highlighted recently in a Spirit of Women Magazine article. The article shares good information on how to get started and some excellent websites to research including www.mysteryshop.org which list professional mystery shopping companies worldwide.     [...]

By |2018-06-15T22:17:31+00:00September 20th, 2012|Mystery Shopping Misc|

Mystery Shopping Company Teaches Improvisational Customer Service

By Deborah Campbell (Customer Impact editor) Stuart Miles@freedigitalphotos Employees who work in retail, restaurants, hotels and other front line customer service positions have many things in common with actors and comedians. They need to play a role while [...]

By |2018-06-15T22:58:12+00:00May 23rd, 2012|Mystery Shopping Misc|

Online Shopping and Customer Service: What Are Your Expectations?

By Amanda Morrissey Now that I have a toddler, I find myself turning more and more to online shopping to purchase gifts or other items that I need for our home. It’s quick, it’s easy, and it can be done [...]

By |2018-06-15T23:07:44+00:00January 19th, 2012|Mystery Shopping Misc|

Mystery Shoppers Often Become Real Customers

by Meagen Clemens photostock@freedigitalphotos It seems like more and more people are making the switch to going green and becoming eco-friendly. That is true for one of our shoppers, Florence McCarthy. As a homeowner, she looked into solar [...]

By |2018-06-15T23:06:54+00:00January 9th, 2012|Mystery Shopping Misc|