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Thank You, Retail Employees!

By |January 15th, 2013|Mystery Shopping Misc|

by Amanda Morrissey (Customer Impact Editing manager) geralt@pixabay It is officially the post-holiday season.  Folks are returning to their regular schedules, taking down the holiday decorations, switching off the Christmas tunes, and in some cases, still sorting through all of the gifts they and their families received.  Life is going back to “normal,” [...]

Mystery Shopping – Look How Far We’ve Come!

By |January 11th, 2013|Mystery Shopping Misc|

Mystery Shopping has come a long way in the short 12 years that I’ve been a scheduler for Customer Impact. Everything from contacting shoppers to the reporting methods has changed. Back in the old days, companies used software such as Microsoft Excel or Access to keep track of their shopper databases. Now we have the [...]

How To Earn Money As A Mystery Shopper

By |September 20th, 2012|Mystery Shopping Misc|

The mystery shopping industry was highlighted recently in a Spirit of Women Magazine article. The article shares good information on how to get started and some excellent websites to research including www.mysteryshop.org which list professional mystery shopping companies worldwide.         Featured Image by: FreeDigitalPhotos

It Takes A Village…of Mystery Shoppers!

By |August 2nd, 2012|Mystery Shopping Misc|

  By Amanda Morrissey (editing manager) njaj@freedigitalphotos We all know that it takes many, many people to make a mystery shopping company successful.  From the big boss who is out every day searching for clients, to the programmers who keep the website running smoothly, to the schedulers and editors who work directly with [...]

Mystery Shopping Company Teaches Improvisational Customer Service

By |May 23rd, 2012|Mystery Shopping Misc|

By Deborah Campbell (Customer Impact editor) Stuart Miles@freedigitalphotos Employees who work in retail, restaurants, hotels and other front line customer service positions have many things in common with actors and comedians. They need to play a role while on duty.  While their place of employment is not a theatre or movie set, a [...]

Rewards Programs

By |January 31st, 2012|Mystery Shopping Misc|

by Adrienne Dobson pixabay Worth it, or not?  It seems like just about every retailer/restaurant/service provider now has some form of a rewards program.  But how do you decide which programs will truly benefit you in the end?  The biggest deciding factor for me is cost.  If a company is going to charge [...]

Online Shopping and Customer Service: What Are Your Expectations?

By |January 19th, 2012|Mystery Shopping Misc|

By Amanda Morrissey Now that I have a toddler, I find myself turning more and more to online shopping to purchase gifts or other items that I need for our home. It’s quick, it’s easy, and it can be done from the comfort of my pajamas! When I shop online, I certainly don’t expect the [...]

Mystery Shoppers Often Become Real Customers

By |January 9th, 2012|Mystery Shopping Misc|

by Meagen Clemens photostock@freedigitalphotos It seems like more and more people are making the switch to going green and becoming eco-friendly. That is true for one of our shoppers, Florence McCarthy. As a homeowner, she looked into solar system options, but found the cost was upward toward $35,000. However, within the last six [...]

Temporary Staff vs. Full Time Staff

By |January 2nd, 2012|Mystery Shopping Misc|

by Mike Green nemo@pixabay While doing the annual holiday shopping, I was reminded of my days working in retail. We would always need to bring in temporary workers to handle the extra customers.  While spending time training short term employees was always a hassle, I was always impressed with the enthusiasm and energy [...]

Tipping – Paying for Performance

By |August 31st, 2011|Mystery Shopping Misc|

By Mike Green suphakit73@freedigitalphotos As an ex-waiter in college, I have always believed in tipping and tipping generously for a job well done. I am passionate about customer service and pay for it when received. Truth be told I still tip 20% even when I get average service just because I remember how [...]