Do All the Mystery Shop Instructions Apply to Me? The Answer Is YES!

By |September 11th, 2014|Mystery Shopping Misc|

By Adrienne Dobson, VP of Operations Warning… brief rant ahead. Does anyone actually like being told what to do?  Most likely, no.  But that’s the way life works.  From kindergarten to retirement, we are constantly given rules and being told what we can and cannot do.  The alternative to having no rules?  Chaos.  And mystery [...]

Are Smartphones Making Service Slower?

By |August 15th, 2014|Mystery Shopping Misc|

By Amanda Morrissey, Customer Impact Editing Manager By now, many of you have probably read about the New York restaurant that reviewed their old surveillance tapes to try to determine why their service had been slowing down over the past few years. It was a simple plan: review tapes from visits from 2004 and compare [...]

They’re Watching You: Mystery Shopping the Mystery Shopper

By |July 28th, 2014|Mystery Shopping Misc|

By Amanda Hendrix-Black, Customer Impact Editor We’ve seen it time and time again. We get a report in, it looks great, we send it to the client, and the client has reviewed their video tapes and come up with a healthy list of discrepancies. They’ve identified the shopper, followed them through the shop, and checked [...]

Do you have what it takes to be a Mystery Shopper?

By |June 30th, 2014|Mystery Shopping Misc|

While anyone can be a mystery shopper, in order to be a successful mystery shopper certain skills and qualities are required.  Do you have what it takes to be a successful mystery shopper?  Answer these questions and find out! • Are you good at writing reports and mindful of grammar mistakes?  A shopper is required [...]

Placing Proper Value on All Things in Mystery Shopping

By |May 16th, 2014|Mystery Shopping Misc|

By Daniel Price, Customer Impact Scheduler Often times in mystery shopping, as well as in many aspects of life, we don’t accurately value the mundane and daily tasks we take for granted. It is easy to understand the value of a paycheck. You are receiving money in hand, and it is going into your account. [...]

Has Mystery Shopping Made You a Jaded Customer?

By |April 14th, 2014|Mystery Shopping Misc|

By Adrienne Dobson As a mystery shopper, you become very accustomed to observing closely the actions of those in the service industry.   How long did it take to be greeted at the hostess stand?  Did the hostess talk to you on the way to the table?  Pull out a chair?  Hand you  the menu, [...]

Top 6 Ways To Locate Or Be Notified About Mystery Shopping Jobs

By |May 9th, 2013|Mystery Shopping Misc|

There are so many ways one can search for mystery shops, but which one is best?  Here are my top six ways to locate or be notified about mystery shops. #6:  A personal phone call or email directly from the scheduler.  This can be a great way to find out about a last minute shop [...]

Successful Note Taking While Mystery Shopping

By |April 22nd, 2013|Mystery Shopping Misc|

One of the many reasons that people turn away from mystery shopping is that they think too much information is needed.  It can be overwhelming trying to figure out how to get all of the necessary information! However, there are several ways that successful shoppers can ensure that they provide accurate information: OpenClips@pixabay [...]

Why Do People Become Mystery Shoppers?

By |April 12th, 2013|Mystery Shopping Misc|

Mystery shoppers are all over the country and even all over the world!  Most likely, you have a friend or an acquaintance who performs mystery shops,and you may not even know it. What inspires so many people to take part in mystery shopping?  There are many reasons to mystery shop! Here are a few: 1. [...]

The Mystery Shopper Unmasked

By |January 28th, 2013|Mystery Shopping Misc|

by Patsy Grant  (Customer Impact scheduler) Stuart Miles@freedigitalphotos The Mystery Shopper is the lifeline of the Mystery Shop Providers data, providing us with the information our clients need to make informed customer service business decisions.  But who is this masked shopper? Like regular customers, shoppers come from many walks of life.  Some of [...]