By Mike Green, Customer Impact President We have all heard the old adage, “You only get one chance at a positive first impression.” I am a member of AAA and had to use them for the first time last week, after [...]

By Steven Cooley, Customer Impact Editor One of the most common questions new shoppers ask us is if our company is legitimate.  While mystery shopping is a legitimate business, many scammers out there prey on people looking to make money, [...]

By Amber Simmons, Customer Impact Scheduler Social media, particularly Facebook, plays a huge role in today’s media-savvy world. Although it has only been around for a few years, Facebook has impacted customer service for many companies nationwide. Let’s take a [...]

By Jessica Kasney, Customer Impact Scheduler We are just about halfway through 2015, if you can believe it!   In preparation for a recent staff meeting, our Vice President of Operations asked us to reflect upon the past four months of [...]