Facebook and Customer Service

By |June 17th, 2015|Mystery Shopping Misc|

By Amber Simmons, Customer Impact Scheduler Social media, particularly Facebook, plays a huge role in today’s media-savvy world. Although it has only been around for a few years, Facebook has impacted customer service for many companies nationwide. Let’s take a look at a few benefits that Facebook has provided to customers. Ratings/Reviews: Often times, ratings/reviews [...]

2015 Feedback – We Want to Hear From You!

By |June 1st, 2015|Mystery Shopping Misc|

By Jessica Kasney, Customer Impact Scheduler We are just about halfway through 2015, if you can believe it!   In preparation for a recent staff meeting, our Vice President of Operations asked us to reflect upon the past four months of the year, including the positives and negatives, along with improvements we can make personally, departmentally, [...]

Customer Service Stories You Can Share

By |April 22nd, 2015|Mystery Shopping Misc|

By Mike Green, Customer Impact President   When is Hospitality worth $150,000,000? I was recently invited to attend a tour of a state-of-the-art manufacturing facility that is now open in our community, Axis Pipe and Tube.  I have always been fascinated with how things are built, and this place was amazing! After the tour, someone [...]

Customer Impact’s First Webinar!

By |March 5th, 2015|Mystery Shopping Misc|

By Daniel Price, Customer Impact Project Manager It feels like just last week was New Years. I look down at the calendar and see we are roaring into March already! I hope everyone has been making good on their resolutions so far. One of Customer Impact’s 2015 goals was to have a Webinar every quarter [...]

Financial Perks of Mystery Shopping

By |February 22nd, 2015|Mystery Shopping Misc|

By Adrienne Dobson, VP of Operations At this point, you’re well aware of the benefits of being a mystery shopper. You are contracted to visit various restaurants, retailers, or other businesses, and in turn are reimbursed for your purchases and even paid a fee for your time and effort. For some of our shoppers, it [...]

What does a scheduler do outside of work?

By |January 21st, 2015|Mystery Shopping Misc, Uncategorized|

By Steven Cooley, Customer Impact Scheduler If you’re not new to mystery shopping, you’re probably already familiar with how schedulers and editors work together through the process of mystery shopping. But what do we do outside of work? Though it may sound hard to believe, when we aren't in the office, we’re regular people with [...]

New Year, New You?

By |January 9th, 2015|Mystery Shopping Misc|

By Amber Simmons, Customer Impact Scheduler   It’s 2015! A New Year generally means one thing to almost everyone – change is on the horizon! New Year’s resolutions are created, whether they are new goals, aspirations, or things to accomplish. A new year brings a new chance to make something happen that you might not [...]

Customer Impact Awards Mystery Shoppers of the Year

By |December 30th, 2014|Mystery Shopping Misc|

By Amanda Hendrix-Black, Customer Impact Editor   Each year, around the holidays, Customer Impact employees get to nominate a shopper that they feel has done an exceptional job throughout the year. Although we have thousands of shoppers in our database, we are only allowed to pick one each! After the nominations have been submitted, each [...]

From Your Trusted Mystery Shop Company

By |November 18th, 2014|Mystery Shopping Misc|

From Your Trusted Mystery Shop Company By Adrienne Dobson, Customer Impact Vice President of Operations image by pixabay It seems like no matter what we do, or how many precautions we take, there is a brand new scam artist around every corner, just waiting to give mystery shopping a bad name. Before accepting [...]

Mystery Shopper Scouting at Texas A&M

By |September 24th, 2014|Mystery Shopping Misc|

By Amanda Hendrix-Black, Customer Impact Editor Job Fair Hosted at Texas A&M University A few weeks ago, Customer Impact attended a part time job fair hosted at Texas A&M University. We made stack of fliers and a stack of tri-fold pamphlets, grabbed a few sticky note squares with our logo, and packed a [...]