Mystery Shopping, the Holidays, and Respect

By Daniel Price, Customer Impact Project Manager One of the biggest personal benefits to mystery shopping, aside from the extra spending money or a nice meal, is the awareness and perspective it instills in shoppers about quality customer service. Once [...]

By |2018-06-13T21:11:48+00:00October 23rd, 2015|Mystery Shopping Misc|

Why is there “mystery,” in Mystery Shopping?

By Steven Cooley, Customer Impact Editor Have you ever thought about the term “mystery shopping” and wondered why there has to be a mystery aspect? Another term for mystery shopping is “secret shopping,” which again, has a mysterious, secretive component. [...]

By |2018-06-13T21:31:40+00:00September 9th, 2015|Mystery Shopping Misc|