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Spruce up Your Space

By |May 16th, 2016|Business Advice|

Studies have shown that personalizing your workspace can have an impact on not only job satisfaction, but on employee performance as well. Decorating your desk can make it feel more homey, and may even help you make a new friend by sparking conversation over previously unrealized shared interests. So you’re all ready to decorate your [...]

Let’s Talk about Scams

By |March 17th, 2016|Business Advice|

By Daniel Price, Customer Impact Project Manager We’ve blogged about scams before, but it’s always good have a refresher discussion about this sad fact of reality periodically. As soon as folks feel comfortable again, they can forget how easy it is to fall prey to these criminals. I decided to write about this subject because [...]

Your Attitude is Your Choice

By |September 21st, 2015|Business Advice|

By Adrienne Dobson, VP of Operations Whether they're a coworker, friend, or family member, everyone knows someone who carries with a negative attitude. You can count on these people to always tell you how stressed they are, how hard they're working, or how nothing ever goes their way. In fact, when something optimistic or positive [...]

Don’t Panic! It’s Still Us!

By |February 11th, 2015|Business Advice|

By Amanda Morrissey, Customer Impact Editing Manager Starting this week, you may notice something a little bit different when you log into your shop log, receive an email from us, or check something on our website. Yes, Customer Impact is rebranding! You will see a new logo, new colors, and a new set up on [...]

The Importance of Being Prepared – Employee Training for Medical Emergencies

By |December 11th, 2014|Business Advice|

by Danielle Parks, Customer Impact Editor It is almost the end of the 2014, and businesses are looking into how they can improve this coming year. One of the facets of any business that might be reviewed is that of employee training. I am curious to know how many businesses offer training on how to [...]

Customer Service – Technology Versus Employees

By |August 20th, 2014|Business Advice|

By Mike Green, Customer Impact President Think about this.  If I were to make a trip across the country for a long weekend, it would be very possible for me to do so without speaking or interacting with a single employee.  I can book my flight online – no agent needed.  I can check myself [...]

Good Customer Service is Still Out There!

By |July 18th, 2014|Business Advice|

By Daniel Price, Customer Impact Scheduler It’s amazing when mystery shopping creeps into your mind! Just this past weekend, I was with my family at the lake enjoying a much-needed holiday weekend. With the nearest town about 15 miles away, a convenience store and a dollar store serve as the only options to grab forgotten [...]

Great Customer Service in Unexpected Places

By |April 2nd, 2014|Business Advice|

By Amanda Morrissey, Customer Impact Editing Manager Image Credit     If you’ve ever had the unfortunate experience to visit the ER, you know they are generally not the most pleasant of places. Waiting rooms crowded with sick and hurt people desperate to get medical attention, front desk staff members who have been [...]

Resolutions Schmesolutions

By |January 30th, 2014|Business Advice|

By Adrienne Dobson, Client Services If you’re anything like the average American, then your New Year’s resolutions are already a distant memory, even though February hasn’t even arrived yet.  We all know the drill.  You spend the final days of 2013 evaluating your current life situation and deciding that you will completely transform every bit [...]

Why is Mystery Shopping so Important?

By |June 19th, 2013|Business Advice|

Written by Cameron Moser The purpose of mystery shopping is to evaluate companies’ customer service and point out any flaws or weaknesses that may be present. It is a very easy way to see a business from the eyes of the consumer. This information helps companies know what is being provided to the customer and [...]