Where Am I? Making Sure You Are At the Correct Location

By Travis Campbell, Customer Impact Scheduler It’s an unfortunate part of mystery shopping that sometimes, reports submitted by shoppers cannot be used.  The reason can often simply be that the shopper went to the wrong [...]

By |May 27th, 2015|Categories: Mystery Shopping Tips|2 Comments

Tips for Smartphone Shops

By Daniel Price, Customer Impact Project Manager Over the last year, Customer Impact has teamed up with multiple tech companies to provide mystery shops and audits using Apps on your iPhone or Android smartphone. These [...]

By |May 15th, 2015|Categories: Mystery Shopping Tips|0 Comments

Describing Employees in a Mystery Shopping Report

By Danielle Parks, Customer Impact Editor Mystery shopping is not only about the timings and the food. It is also about the employees themselves. As a shopper, you might feel a little uneasy about reporting [...]

By |May 9th, 2015|Categories: Mystery Shopping Report Tips|1 Comment

Customer Impact Is Expanding Its Business!

By Scott Hiller, Customer Impact CEO We are expanding our business to position ourselves for growth and offer opportunities for our shoppers to participate in different types of research.  Customer Impact is now working with [...]

By |May 1st, 2015|Categories: Press Releases|0 Comments

Roadblocks When Applying for Shops

By Barbry Booth, Customer Impact Senior Scheduler I receive a lot of emails from shoppers asking a variety of questions regarding the shopper application page.  In this blog, I’ll discuss the calendar and a few [...]

By |April 25th, 2015|Categories: Mystery Shopping Tips|6 Comments

Customer Service Stories You Can Share

By Mike Green, Customer Impact President   When is Hospitality worth $150,000,000? I was recently invited to attend a tour of a state-of-the-art manufacturing facility that is now open in our community, Axis Pipe and [...]

By |April 22nd, 2015|Categories: Mystery Shopping Misc|0 Comments

When In Doubt, Ask For Help!

By Adrienne Dobson, VP of Operations One of the most common complaints we here about the industry from mystery shoppers is a lack of communication between shopper and mystery shopping company. At Customer Impact, we [...]

By |April 13th, 2015|Categories: Mystery Shopping Tips|0 Comments

How To Keep Your Shop Reports Anonymous

By Amanda Morrissey, Customer Impact Editing Manager One of the most important parts of mystery shopping is anonymity. We all know that in the vast majority of cases, it is important that the establishment being [...]

By |April 5th, 2015|Categories: Mystery Shopping Tips|4 Comments

Why Can’t I Do This Shop On Holidays?

By Steven Cooley, Customer Impact Editor A common question we receive when scheduling mystery shops is why the shop has a certain date on which it cannot be performed.  These dates vary from client to [...]

By |March 31st, 2015|Categories: Mystery Shopping Tips|0 Comments

Why Can’t I Complete This Shop Again This Month?

By Amber Simmons, Customer Impact Scheduler As a scheduler, I receive emails and calls from shoppers asking to complete a shop that they completed a month or two prior. Although I LOVE for shoppers to [...]

By |March 25th, 2015|Categories: Mystery Shopping Tips|0 Comments