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Keeping Your Narratives Concise

By Amanda Morrissey, Customer Impact Editing Manager We’ve all heard the saying, “Less is more.” But is that really true when it comes to a mystery shopping evaluation? Most of our clients have come to [...]

By |September 14th, 2015|Categories: Mystery Shopping Report Tips|0 Comments

Why is there “mystery,” in Mystery Shopping?

By Steven Cooley, Customer Impact Editor Have you ever thought about the term “mystery shopping” and wondered why there has to be a mystery aspect? Another term for mystery shopping is “secret shopping,” which again, [...]

By |September 9th, 2015|Categories: Mystery Shopping Misc|0 Comments

Independent Contractor vs. Employee

By Jessica Kasney, Customer Impact Scheduler Recently, I had a shopper ask me if she was “allowed” to shop for other mystery shopping companies. She was under the impression that because she was shopping for [...]

By |August 27th, 2015|Categories: Mystery Shopping Misc|0 Comments

Why Do I Need to Call and Review My Assignment?

By Travis Campbell, Customer Impact Scheduler If you’re a veteran shopper with Customer Impact, you’ve likely made several calls to our office. Those calls could have been to clarify a question you had, to see [...]

By |August 25th, 2015|Categories: Mystery Shopping Tips|0 Comments

Planning a Mystery Shopping Strategy

By Daniel Price, Customer Impact Project Manager For newer mystery shoppers entering the field for the first time, the idea of doing mystery shops can be a little daunting. The main thing to remember is [...]

By |August 14th, 2015|Categories: Mystery Shopping Tips|0 Comments

How the Editing Process Works

By Danielle Parks, Customer Impact Editor Do you know what happens to your mystery shopping evaluation once you send it in? Does it go straight to the client? Does it sit there in the system [...]

By |August 1st, 2015|Categories: Mystery Shopping Report Tips|1 Comment

First Impressions

By Mike Green, Customer Impact President We have all heard the old adage, “You only get one chance at a positive first impression.” I am a member of AAA and had to use them for the [...]

By |July 23rd, 2015|Categories: Mystery Shopping Misc|0 Comments

Common Scam Tactics, and How to Avoid Them

By Steven Cooley, Customer Impact Editor One of the most common questions new shoppers ask us is if our company is legitimate.  While mystery shopping is a legitimate business, many scammers out there prey on [...]

By |June 22nd, 2015|Categories: Mystery Shopping Misc|4 Comments

Facebook and Customer Service

By Amber Simmons, Customer Impact Scheduler Social media, particularly Facebook, plays a huge role in today’s media-savvy world. Although it has only been around for a few years, Facebook has impacted customer service for many [...]

By |June 17th, 2015|Categories: Mystery Shopping Misc|0 Comments

2015 Feedback – We Want to Hear From You!

By Jessica Kasney, Customer Impact Scheduler We are just about halfway through 2015, if you can believe it!   In preparation for a recent staff meeting, our Vice President of Operations asked us to reflect upon [...]

By |June 1st, 2015|Categories: Mystery Shopping Misc|0 Comments