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Taking your Attitude to Work

By Daniel Price, Customer Impact Project Manager We all have things in our personal lives that make us happy, sad, angry, confused, frustrated, scared, excited, exhilarated, and more. However, no matter what profession you have, [...]

By |January 19th, 2016|Categories: Mystery Shopping Misc|0 Comments

Scheduler Q&A

By Barbry Booth, Customer Impact Senior Scheduler Throughout the course of any given month, I get asked numerous questions about shops and the scheduling process. I’m going to cover a few questions that I get [...]

By |January 7th, 2016|Categories: Mystery Shopping Tips|0 Comments

Why Plagiarizing the Sample Comments is Unacceptable

By Amanda Morrissey, Customer Impact Editing Manager On all of the shop guidelines for Customer Impact, we provide sample comments for that particular survey. These are provided in order to give our shoppers an idea [...]

By |December 8th, 2015|Categories: Mystery Shopping Tips|0 Comments

How Can I Write Better Reports?

By Steven Cooley, Customer Impact Editor As an editor, part of my job involves providing feedback to shoppers on the reports that they submit, so that they can improve in the future. This benefits everyone; [...]

By |November 23rd, 2015|Categories: Mystery Shopping Report Tips|0 Comments

How to Avoid Holiday Hang Ups

By Jessica Kasney, Customer Impact Scheduler The holiday season is upon us. It is not uncommon to visit your local retail store in October to find aisles adorned with Thanksgiving and Christmas items. However, like [...]

By |November 12th, 2015|Categories: Mystery Shopping Tips|0 Comments

What Exactly IS Mystery Shopping?

By Shay Mayes, Customer Impact Scheduler We talk about it all the time in our blogs – mystery shopping. But what exactly IS that? While many of you may be familiar with the term, many [...]

By |November 6th, 2015|Categories: Mystery Shopping Misc|0 Comments

Mystery Shopping, the Holidays, and Respect

By Daniel Price, Customer Impact Project Manager One of the biggest personal benefits to mystery shopping, aside from the extra spending money or a nice meal, is the awareness and perspective it instills in shoppers [...]

By |October 23rd, 2015|Categories: Mystery Shopping Misc|0 Comments

Are Restaurants Losing their Personal Touch?

By Danielle Parks, Customer Impact Editor From the viewpoint of the employee, individual guests can begin to blend together into one generic identity as “The Customer.” This is understandable, as they see so many faces [...]

By |October 13th, 2015|Categories: Restaurant Mystery Shopping|0 Comments

Quick Tips on How to Avoid Missing a Shop

By Barbry Booth, Customer Impact Senior Scheduler This happens to schedulers and shoppers almost weekly. The scheduler assigns a shop, and the shopper may or may not confirm. The due date for the shop comes [...]

By |October 3rd, 2015|Categories: Mystery Shopping Tips|1 Comment

Your Attitude is Your Choice

By Adrienne Dobson, VP of Operations Whether they're a coworker, friend, or family member, everyone knows someone who carries with a negative attitude. You can count on these people to always tell you how stressed [...]

By |September 21st, 2015|Categories: Business Advice|0 Comments