Lots of Thanks!
It is that time of year again for us to reflect on the people and the things we are thankful for. I want to extend [...]
Service Story You Can Share
Who would have ever thought that customer service would be an issue in church? My idea of service in church is you either start on [...]
The Lowdown on Good Telephone Customer Service
With national Customer Service week happening in October, I’ve been thinking about the different aspects of customer service. One of the skills most applicable across [...]
Saving Money In College
Fall is upon us, and with Texas A&M right down the street, that means thousands of students are getting back into the swing of the [...]
Mystery Shopper University
As a recent grad, I have come to empathize with our new shoppers, as well as with our seasoned shoppers taking on a client for [...]
Secret Shopping Glossary
Sometimes companies can seem like they’re speaking a whole different language when you’re reading the questions and guidelines. Here are some commonly used terms [...]