BRYAN, TX, May 31, 2016 – PRESS RELEASE Customer Impact President Mike Green is proud to announce that May 2016 represents the 20th anniversary of their partnership with Ruth Chris Hospitality Group. Mr. Green still remembers the day he walked into [...]
Studies have shown that personalizing your workspace can have an impact on not only job satisfaction, but on employee performance as well. Decorating your desk can make it feel more homey, and may even help you make a new friend [...]
My first week on the job, our company president Mike took me on a practice mystery shop. That day we went to lunch, and while we were there, I was supposed to act like a mystery shopper evaluating the restaurant. [...]
By Adrienne Dobson, Customer Impact VP of Operations Whether you're a brand new shopper, just starting to test the waters of this industry, or you're a seasoned veteran, shopping for 50 different companies, we want to see YOU at ShopperFest [...]
These days, it seems like everyone is more stressed than they have ever been. Just Google the phrase “how to deal with stress,” and you will find thousands and thousands of articles dealing with that topic. The ways we deal [...]
Our company President, Mike Green, put something on our hearts at the last staff meeting. He reminded us how important it is to give back to our communities. With spring in the air, it is a great time to get [...]
By Shay Mayes, Customer Impact Scheduler People often ask us what makes a good mystery shopper. There are a lot of qualities that a good mystery shopper generally has. 1. They appreciate good service and understand what that is, when [...]
By Daniel Price, Customer Impact Project Manager We’ve blogged about scams before, but it’s always good have a refresher discussion about this sad fact of reality periodically. As soon as folks feel comfortable again, they can forget how easy it [...]
By Mike Green, Customer Impact President Over 10 years ago, Bain and Company came up with a customer service measurement tool called The Net Promoter Score. With the tool, you asked your current customers on a scale of 0-10 how [...]
By Jessica Kasney, Customer Impact Scheduler Did you know we have been offering DIRECT DEPOSIT to our shoppers for over 2 years?! It is time to update your profile so you can join thousands of other shoppers who are receiving [...]
