Lots of Thanks!
It is that time of year again for us to reflect on the people and the things we are thankful for. I want to extend my warmest gratitude for our independent contractors who choose to shop with us! Mystery Shopping [...]
Service Story You Can Share
Who would have ever thought that customer service would be an issue in church? My idea of service in church is you either start on time or you do not. My wife and I started going to a new church [...]
The Lowdown on Good Telephone Customer Service
With national Customer Service week happening in October, I’ve been thinking about the different aspects of customer service. One of the skills most applicable across most fields is the ability to talk on the phone in a comfortable and professional [...]
Saving Money In College
Fall is upon us, and with Texas A&M right down the street, that means thousands of students are getting back into the swing of the semester. The back to school rush has not gone unnoticed, and while my roommate and [...]
Mystery Shopper University
As a recent grad, I have come to empathize with our new shoppers, as well as with our seasoned shoppers taking on a client for the first time. It’s a lot like starting classes, really. Think about it. You sign [...]
Secret Shopping Glossary
Sometimes companies can seem like they’re speaking a whole different language when you’re reading the questions and guidelines. Here are some commonly used terms that should help take the mystery out of filling out mystery shopping surveys: Auctioning - [...]
Voicemail Tips and Tricks
Last Friday, I was leaving a voicemail when my worst nightmare came true: I flubbed the message. First I gave the recipient the wrong information, then I paused a little too long in realization, and then I tried to correct [...]
Get Something, and Give Back
I have a new favorite store. It’s called Box Lunch, and I discovered it by chance just before Christmas, as I was wandering the mall shopping for gifts for my husband. The displays in the windows drew me in right [...]
Mystery Shopping Road Trip!
With summer in full swing, it is a great time to plan day trips and pick up some shops along the way. We have shops all over the United States, Canada, and even other International locations! Make sure that [...]
Updated Tips on Becoming a Successful Shopper
Who doesn’t want to become a more productive and successful mystery shopper? Following these tips below will result in smoother report submissions and possibly more shops in the future (if available). If you have applied for a shop but have [...]