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About Amanda

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So far Amanda has created 130 blog entries.

Why Can’t I Do This Shop On Holidays?

By |March 31st, 2015|Mystery Shopping Tips|

By Steven Cooley, Customer Impact Editor A common question we receive when scheduling mystery shops is why the shop has a certain date on which it cannot be performed.  These dates vary from client to client, and depend on the type of business and their location.  They can include dates like Valentine’s Day, Cinco de [...]

Why Can’t I Complete This Shop Again This Month?

By |March 25th, 2015|Mystery Shopping Tips|

By Amber Simmons, Customer Impact Scheduler As a scheduler, I receive emails and calls from shoppers asking to complete a shop that they completed a month or two prior. Although I LOVE for shoppers to let me know their availability (please keep doing this!), oftentimes, I’m unable to accommodate their requests. Why? In case you’ve [...]

Do you encourage good customer service or do you prevent it?

By |March 20th, 2015|Mystery Shopping Tips|

By Jessica Kasney, Customer Impact Scheduler In the mystery shopping industry, one of our main responsibilities is to evaluate customer service.  I implore you to ask yourself, what kind of customer are you? Here are 5 things that can help make you a great customer! Stay Open Minded- Many establishments offer products that we love! [...]

A Little Comic Relief: Common Mystery Shop Comment Errors

By |March 7th, 2015|Mystery Shopping Report Tips|

By Amanda Hendrix-Black, Customer Impact Editor Mystery shoppers take their shopping very seriously. For obvious reasons. Some people are full-time shoppers, so it’s their monthly paycheck! Of course, that doesn’t exclude them, or any of us, from the common mistakes that are made. While we’re all being very serious and systematic about shopping, it’s nice [...]

Commenting on Timing Information in a Mystery Shopping Report

By |February 24th, 2015|Mystery Shopping Report Tips|

by Danielle Parks, Customer Impact Editor As a lot of mystery shoppers know, different companies can expect different ways of presenting the same type of information. A good example of this is how to present the timing of a shop experience within a report. Some companies might want to know at exactly what time something [...]

To Get a Shop or Not (or Why is it that I apply for every shop in my area and I’m never assigned anything?)

By |February 14th, 2015|Mystery Shopping Tips|

by Barbry Booth, Senior Scheduler Occasionally we hear from a frustrated shopper who is unable to apply for a shop or has never been assigned a shop, no matter how many times they apply.  Unfortunately, there can be barriers that may prevent a shopper from getting a shop.  Oftentimes the shopper isn’t even aware that [...]

Don’t Panic! It’s Still Us!

By |February 11th, 2015|Business Advice|

By Amanda Morrissey, Customer Impact Editing Manager Starting this week, you may notice something a little bit different when you log into your shop log, receive an email from us, or check something on our website. Yes, Customer Impact is rebranding! You will see a new logo, new colors, and a new set up on [...]

What does a scheduler do outside of work?

By |January 21st, 2015|Mystery Shopping Misc, Uncategorized|

By Steven Cooley, Customer Impact Scheduler If you’re not new to mystery shopping, you’re probably already familiar with how schedulers and editors work together through the process of mystery shopping. But what do we do outside of work? Though it may sound hard to believe, when we aren't in the office, we’re regular people with [...]

New Year, New You?

By |January 9th, 2015|Mystery Shopping Misc|

By Amber Simmons, Customer Impact Scheduler   It’s 2015! A New Year generally means one thing to almost everyone – change is on the horizon! New Year’s resolutions are created, whether they are new goals, aspirations, or things to accomplish. A new year brings a new chance to make something happen that you might not [...]

Customer Impact Awards Mystery Shoppers of the Year

By |December 30th, 2014|Mystery Shopping Misc|

By Amanda Hendrix-Black, Customer Impact Editor   Each year, around the holidays, Customer Impact employees get to nominate a shopper that they feel has done an exceptional job throughout the year. Although we have thousands of shoppers in our database, we are only allowed to pick one each! After the nominations have been submitted, each [...]