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So far Amanda has created 130 blog entries.

First Impressions

By |July 23rd, 2015|Mystery Shopping Misc|

By Mike Green, Customer Impact President We have all heard the old adage, “You only get one chance at a positive first impression.” I am a member of AAA and had to use them for the first time last week, after having a blow out on the Interstate. The call started nicely enough until they told [...]

Common Scam Tactics, and How to Avoid Them

By |June 22nd, 2015|Mystery Shopping Misc|

By Steven Cooley, Customer Impact Editor One of the most common questions new shoppers ask us is if our company is legitimate.  While mystery shopping is a legitimate business, many scammers out there prey on people looking to make money, and do so while telling their unsuspecting victims that they’re going to be mystery shopping.  [...]

Facebook and Customer Service

By |June 17th, 2015|Mystery Shopping Misc|

By Amber Simmons, Customer Impact Scheduler Social media, particularly Facebook, plays a huge role in today’s media-savvy world. Although it has only been around for a few years, Facebook has impacted customer service for many companies nationwide. Let’s take a look at a few benefits that Facebook has provided to customers. Ratings/Reviews: Often times, ratings/reviews [...]

2015 Feedback – We Want to Hear From You!

By |June 1st, 2015|Mystery Shopping Misc|

By Jessica Kasney, Customer Impact Scheduler We are just about halfway through 2015, if you can believe it!   In preparation for a recent staff meeting, our Vice President of Operations asked us to reflect upon the past four months of the year, including the positives and negatives, along with improvements we can make personally, departmentally, [...]

Where Am I? Making Sure You Are At the Correct Location

By |May 27th, 2015|Mystery Shopping Tips|

By Travis Campbell, Customer Impact Scheduler It’s an unfortunate part of mystery shopping that sometimes, reports submitted by shoppers cannot be used.  The reason can often simply be that the shopper went to the wrong location, and the client cannot use the information.  There are a couple of reasons a shopper may end up in [...]

Describing Employees in a Mystery Shopping Report

By |May 9th, 2015|Mystery Shopping Report Tips|

By Danielle Parks, Customer Impact Editor Mystery shopping is not only about the timings and the food. It is also about the employees themselves. As a shopper, you might feel a little uneasy about reporting on the people. Although that is an understandable reaction, you should know that all of the information being asked about [...]

Customer Impact Is Expanding Its Business!

By |May 1st, 2015|Press Releases|

By Scott Hiller, Customer Impact CEO We are expanding our business to position ourselves for growth and offer opportunities for our shoppers to participate in different types of research.  Customer Impact is now working with research firms that need panelists for on-line research and marketing feedback.  These are paid positions that are usually done from [...]

Roadblocks When Applying for Shops

By |April 25th, 2015|Mystery Shopping Tips|

By Barbry Booth, Customer Impact Senior Scheduler I receive a lot of emails from shoppers asking a variety of questions regarding the shopper application page.  In this blog, I’ll discuss the calendar and a few reasons why a shopper may not be able to apply for a shop with a date they have selected. The [...]

Customer Service Stories You Can Share

By |April 22nd, 2015|Mystery Shopping Misc|

By Mike Green, Customer Impact President   When is Hospitality worth $150,000,000? I was recently invited to attend a tour of a state-of-the-art manufacturing facility that is now open in our community, Axis Pipe and Tube.  I have always been fascinated with how things are built, and this place was amazing! After the tour, someone [...]

How To Keep Your Shop Reports Anonymous

By |April 5th, 2015|Mystery Shopping Tips|

By Amanda Morrissey, Customer Impact Editing Manager One of the most important parts of mystery shopping is anonymity. We all know that in the vast majority of cases, it is important that the establishment being evaluated is not aware that they are being evaluated. Image by: Nemo/Pixabay It is not only important to [...]