About Amanda

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So far Amanda has created 130 blog entries.

How Can I Write Better Reports?

By |November 23rd, 2015|Mystery Shopping Report Tips|

By Steven Cooley, Customer Impact Editor As an editor, part of my job involves providing feedback to shoppers on the reports that they submit, so that they can improve in the future. This benefits everyone; a shop that is written better requires less editing for us, which means we don’t have to contact the shoppers [...]

How to Avoid Holiday Hang Ups

By |November 12th, 2015|Mystery Shopping Tips|

By Jessica Kasney, Customer Impact Scheduler The holiday season is upon us. It is not uncommon to visit your local retail store in October to find aisles adorned with Thanksgiving and Christmas items. However, like most businesses, mystery shopping does not stop for the holiday season. In fact our clients, are extremely interested in how [...]

What Exactly IS Mystery Shopping?

By |November 6th, 2015|Mystery Shopping Misc|

By Shay Mayes, Customer Impact Scheduler We talk about it all the time in our blogs – mystery shopping. But what exactly IS that? While many of you may be familiar with the term, many others are still not clear on what it means exactly. In mystery shopping, an independent contractor is sent to a [...]

Are Restaurants Losing their Personal Touch?

By |October 13th, 2015|Restaurant Mystery Shopping|

By Danielle Parks, Customer Impact Editor From the viewpoint of the employee, individual guests can begin to blend together into one generic identity as “The Customer.” This is understandable, as they see so many faces and interact with so many different people even in just one day. It is difficult at times to provide a [...]

Quick Tips on How to Avoid Missing a Shop

By |October 3rd, 2015|Mystery Shopping Tips|

By Barbry Booth, Customer Impact Senior Scheduler This happens to schedulers and shoppers almost weekly. The scheduler assigns a shop, and the shopper may or may not confirm. The due date for the shop comes and goes, and the survey for the shop is never submitted. The scheduler contacts the shopper, only to find that [...]

Keeping Your Narratives Concise

By |September 14th, 2015|Mystery Shopping Report Tips|

By Amanda Morrissey, Customer Impact Editing Manager We’ve all heard the saying, “Less is more.” But is that really true when it comes to a mystery shopping evaluation? Most of our clients have come to expect a good bit of detail from our shoppers, but they also appreciate when that detail is provided in a [...]

Why is there “mystery,” in Mystery Shopping?

By |September 9th, 2015|Mystery Shopping Misc|

By Steven Cooley, Customer Impact Editor Have you ever thought about the term “mystery shopping” and wondered why there has to be a mystery aspect? Another term for mystery shopping is “secret shopping,” which again, has a mysterious, secretive component. So why all the mystery and secrets?   Here are a few reasons why there is [...]

Independent Contractor vs. Employee

By |August 27th, 2015|Mystery Shopping Misc|

By Jessica Kasney, Customer Impact Scheduler Recently, I had a shopper ask me if she was “allowed” to shop for other mystery shopping companies. She was under the impression that because she was shopping for our company, she was restricted to only performing shops with us. She was excited to learn that, as an Independent [...]

Why Do I Need to Call and Review My Assignment?

By |August 25th, 2015|Mystery Shopping Tips|

By Travis Campbell, Customer Impact Scheduler If you’re a veteran shopper with Customer Impact, you’ve likely made several calls to our office. Those calls could have been to clarify a question you had, to see about rescheduling a shop you’ve been assigned, or even to cancel a shop due to circumstances outside of your control. [...]

How the Editing Process Works

By |August 1st, 2015|Mystery Shopping Report Tips|

By Danielle Parks, Customer Impact Editor Do you know what happens to your mystery shopping evaluation once you send it in? Does it go straight to the client? Does it sit there in the system for weeks before even being seen? I’m here to shed some light on our process once we receive a shopper’s [...]