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About Amanda

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So far Amanda has created 130 blog entries.

Customer Impact Celebrates 20-Year Partnership With Ruth Chris Hospitality Group

By |June 1st, 2016|Press Releases|

BRYAN, TX, May 31, 2016 – PRESS RELEASE Customer Impact President Mike Green is proud to announce that May 2016 represents the 20th anniversary of their partnership with Ruth Chris Hospitality Group.  Mr. Green still remembers the day he walked into the Ruth’s Chris boardroom in 1996 to meet with Founder Ruth Fertel to discuss mystery shopping and [...]

Spruce up Your Space

By |May 16th, 2016|Business Advice|

Studies have shown that personalizing your workspace can have an impact on not only job satisfaction, but on employee performance as well. Decorating your desk can make it feel more homey, and may even help you make a new friend by sparking conversation over previously unrealized shared interests. So you’re all ready to decorate your [...]

A Crash Course in Mystery Shopping

By |May 4th, 2016|Mystery Shopping Tips, Uncategorized|

My first week on the job, our company president Mike took me on a practice mystery shop. That day we went to lunch, and while we were there, I was supposed to act like a mystery shopper evaluating the restaurant. We went over the guidelines and the evaluation form before we left, and I asked [...]

How Do You De-Stress?

By |April 15th, 2016|Uncategorized|

These days, it seems like everyone is more stressed than they have ever been. Just Google the phrase “how to deal with stress,” and you will find thousands and thousands of articles dealing with that topic. The ways we deal with stress are as varied as the things that cause the stress to begin with. [...]

Giving Back

By |April 1st, 2016|Uncategorized|

Our company President, Mike Green, put something on our hearts at the last staff meeting.  He reminded us how important it is to give back to our communities.  With spring in the air, it is a great time to get out and see what you can do to lend a hand to someone in need. [...]

What Makes a Good Mystery Shopper

By |March 29th, 2016|Mystery Shopping Tips|

By Shay Mayes, Customer Impact Scheduler People often ask us what makes a good mystery shopper. There are a lot of qualities that a good mystery shopper generally has. 1. They appreciate good service and understand what that is, when they receive it. 2. They want to help improve the service levels at the places [...]

Customer Service Stories You Can Share

By |January 29th, 2016|Mystery Shopping Misc|

By Mike Green, Customer Impact President Over 10 years ago, Bain and Company came up with a customer service measurement tool called The Net Promoter Score. With the tool, you asked your current customers on a scale of 0-10 how likely they were to recommend that company. The thought was that you could have the [...]

Update your profile today for FASTER PAYMENT!

By |January 25th, 2016|Mystery Shopping Misc|

By Jessica Kasney, Customer Impact Scheduler Did you know we have been offering DIRECT DEPOSIT to our shoppers for over 2 years?! It is time to update your profile so you can join thousands of other shoppers who are receiving payment days earlier than those still using PayPal! With DIRECT DEPOSIT, you can expect to [...]

Scheduler Q&A

By |January 7th, 2016|Mystery Shopping Tips|

By Barbry Booth, Customer Impact Senior Scheduler Throughout the course of any given month, I get asked numerous questions about shops and the scheduling process. I’m going to cover a few questions that I get asked most frequently. Some of this information has been covered in past blogs, but it’s definitely worth mentioning again. 1) [...]

Why Plagiarizing the Sample Comments is Unacceptable

By |December 8th, 2015|Mystery Shopping Tips|

By Amanda Morrissey, Customer Impact Editing Manager On all of the shop guidelines for Customer Impact, we provide sample comments for that particular survey. These are provided in order to give our shoppers an idea of what the client is looking for with regard to length, detail, and formatting in each comments section. We want [...]