Quality. Integrity. Capability.
What we do
Our national field team conducts retail audits, completes merchandising projects, and evaluates customer experience through mystery shopping. Companies choose to work with us because they recognize the quality of our people, integrity of our process, and capability of our resources.
Full service fulfillment is provided as a supplement to our merchandising services through our sister company
Eagle Support Services.
The Customer Impact Process
It starts with our people.
Our people are our strongest asset. We conduct ourselves at the highest level of integrity and ethics, and treat everyone with respect.
People love doing business with us because we’re straightforward and consistently deliver on timelines and budget.
We enjoy the partnerships we’re able to build through the services we provide.
Quality data you can use with confidence.
All project data submitted from our field representatives is carefully reviewed by our in-house Quality Assurance team.
Every individual data point is verified and approved before the final reports are submitted. This process ensures our customers can confidently make decisions with the data we deliver.
What our customers are saying
“We have been using Customer Impact for 4 years. In that time, they have helped our company to better understand our customers and continually grow year over year. Customer Impact understands their success falls on the shoulders of their merchandising team so they are sure to provide their team the tools, training, and resources needed to be successful. Their management team consistently does an excellent job providing feedback, auditing results, and making sure projects go as expected. We feel very fortunate to have found such an outstanding partner in the highly competitive world of retail merchandising.”