Retail Audits
Mystery Shopping

what we do

Our national field team conducts retail audits, completes merchandising projects, and evaluates customer experience through mystery shopping. Companies choose to work with us because they recognize the quality of our people, integrity of our process, and capability of our resources.

Full service fulfillment is provided as a supplement to our merchandising services through our sister company
Eagle Support Services.


Our founder explains how our business has grown and evolved into the company we are today.

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Our people are our strongest asset. We conduct ourselves at the highest level of integrity and ethics, and treat everyone with respect.

People love doing business with us because we’re straightforward and consistently deliver on timelines and budget.

We enjoy the partnerships we’re able to build through the services we provide.

About Us


All project data submitted from our field representatives is carefully reviewed by our in-house Quality Assurance team.

Every individual data point is verified and approved before the final reports are submitted. This process ensures our customers can confidently make decisions with the data we deliver.

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tell us about your business needs.

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“We have been using Customer Impact for 4 years. In that time, they have helped our company to better understand our customers and continually grow year over year. Customer Impact understands their success falls on the shoulders of their merchandising team so they are sure to provide their team the tools, training, and resources needed to be successful. Their management team consistently does an excellent job providing feedback, auditing results, and making sure projects go as expected. We feel very fortunate to have found such an outstanding partner in the highly competitive world of retail merchandising.”

Merchandising Manager

Netspend Logo

“Partnering with Customer Impact has been such a great experience! They have allowed us to significantly increase our presence in our short winter season and make sure that we get hands on attention and care for our products in store, all across the country.”

Marketing Manager

Seirus Innovations Logo

case studies

Retail Merchandising Support


Food Delivery Services