Retail Audits
Mystery Shopping

what we do

Customer Impact is a nationwide retail merchandising service organization providing third party merchandiser support and fulfillment. We also evaluate customer experience through mystery shopping service offerings. Companies choose to work with us because they recognize the quality of our people, integrity of our process, and capability of our resources.

Full service fulfillment is provided as a supplement to our merchandising services through our sister company
Eagle Support Services.

Coronavirus Adaptive Action

retail services

We offer comprehensive solutions for all of your in-store retail needs. Our nationwide field team can gather information, replace products & signage, update promotional materials, and much more.

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mystery shopping

Our mystery shopping service plans ensure comprehensive results and accurate perspectives on your service standards, customers’ experience, and organizational structures.

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“Partnering with Customer Impact has been such a great experience! They have allowed us to significantly increase our presence in our short winter season and make sure that we get hands on attention and care for our products in store, all across the country.”

Marketing Manager

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“CI is the best in the business for auditing services and they are also offering some additional services around merchandising.”

Matt Talbot 
CEO & Co-Founder

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“We have been using Customer Impact for 4 years. In that time, they have helped our company to better understand our customers and continually grow year over year. Customer Impact understands their success falls on the shoulders of their merchandising team so they are sure to provide their team the tools, training, and resources needed to be successful. Their management team consistently does an excellent job providing feedback, auditing results, and making sure projects go as expected. We feel very fortunate to have found such an outstanding partner in the highly competitive world of retail merchandising.”

Merchandising Manager

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We’re looking for experienced retail merchandisers to join our team.

If you have merchandising experience in a retail environment, then we want to hear from you.

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Our founder explains how our business has grown and evolved into the company we are today.

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tell us about your business needs.

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case studies

Retail Merchandising Support


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