Third-party retail services and customer experience tracking.
what we do
Customer Impact is a nationwide retail merchandising service organization providing third party merchandiser support and fulfillment. We also evaluate customer experience through mystery shopping service offerings. Companies choose to work with us because they recognize the quality of our people, integrity of our process, and capability of our resources.
Full service fulfillment is provided as a supplement to our merchandising services through our sister company
Eagle Support Services.
“Partnering with Customer Impact has been such a great experience! They have allowed us to significantly increase our presence in our short winter season and make sure that we get hands on attention and care for our products in store, all across the country.”
“CI is the best in the business for auditing services and they are also offering some additional services around merchandising.”
CEO & Co-Founder
“We have been using Customer Impact for 4 years. In that time, they have helped our company to better understand our customers and continually grow year over year. Customer Impact understands their success falls on the shoulders of their merchandising team so they are sure to provide their team the tools, training, and resources needed to be successful. Their management team consistently does an excellent job providing feedback, auditing results, and making sure projects go as expected. We feel very fortunate to have found such an outstanding partner in the highly competitive world of retail merchandising.”
Our founder explains how our business has grown and evolved into the company we are today.