Reviews From Mystery Shopper Clients
Here are a few testimonials from current Customer Impact customers.
“Shopping our employees with Customer Impact has been one of our best business decisions yet! With them, it's like being able to watch our staff 24/7. We can be rest assured that we are delivering the top-notch quality service we strive for. Thanks Customer Impact!.”
Benny Feehley
Operator
Spunk Fitness
“The mystery shopper program is probably the most important program that we've implemented at James Coney Island. Incorporating the services of Customer Impact into our daily unit operations has helped contribute to our recent success in increased sales and customer satisfaction - which, of course, go hand-in-hand. The mystery shopper program is one that will not go away for James Coney Island.”
Paul Dondlinger
Director of Training and Human Resources
James Coney Island Restaurant
“The Customer Impact system allows us to truly capture what is happening at retail between the sales people and customers. Our clients get a clear perspective of what they are doing well, and more importantly how they can improve. The reporting capability allows us to look at the results from a global perspective and then drill down to individual performance. This type of information helps our field managers better coach and teach their team on what needs to happen to improve sales.”
Daryl Newton
President
Innovate Retail Group
“Customer Impact paints the whole picture: the good, the bad, and the ugly. We can be our own worst enemies when we try to objectively rate our business. We need the unbiased eyes of a professional to give us the true customer perspective.”
Tom Kenney
Past President, Texas Restaurant Association
“Customer Impact has provided our company with complete and accurate information that has helped us to evaluate several aspects of our retail business. With the information provided, we’ve been able to pinpoint and address service, security, and presentation issues within our stores. Customer Impact provides an invaluable service to myself and our managers that allows us to be more productive and profitable.”
Mike Loeffl
Marketing Manager
Sara Lee Bakeries
“For over a decade, Customer Impact has lived up to its name by providing Ruth’s Chris with the service and information to make our locations worldwide more impactful. The customization and personal attention that Mike Green and the team offers to our mystery shopping program has proven invaluable in helping us ensure that the service we provide to our guests is always in alignment with our company’s legacy and dedication to impeccable guest satisfaction. Every detail of the process - the design and content of our shopper report, the accuracy of the reporting process, as well as the ability to drill down to the minute details of the shops through their website - enable us to assess every facet of our guests’ dining experiences and make immediate adjustments when needed.”
John Crawford
VP of Franchise Operations
Ruth's Chris Steak House
“We work with Customer Impact on a monthly shopping program for our fine dining restaurants, and the time and attention they devote to us is remarkable. The program is specifically customized to our corporate culture; it delivers valuable measurements for every critical element related to food, quality, service, and the total dining experience. The reports are easy-to-read and interpret; our restaurants use them to identify improvement needs and to monitor their performance over time. At the corporate office, consolidated quarterly reports help us uncover company-wide issues. Customer Impact is incredibly responsive and great at interacting with our restaurants and our corporate staff.”
Leiala McCullen
Director of Training
Roy’s Restaurants
“The Customer Impact team is responsive, flexible and truly understands our business. They consistently go above and beyond; that is why we consider them a true Partner and were proud to recognize them as early on as 2004 as a Vendor-Partner of the Year at our Annual OSI Conference. Customer Impact has helped Fleming’s measure execution in every area of operations for a decade. The robust website and reporting, the special projects and requests, or even the Shopper’s Report itself - help us identify areas of opportunities as well as the things to celebrate! Their services have a critical place in Fleming’s being able to enjoy a measure of success in this industry.”
Jennifer Capler
Vice President, Training & Development
Fleming's Prime Steakhouse & Wine Bar
“As a multi-unit operator, I need as many tools as possible to evaluate our stores performance. Customer Impact provides me with actionable data in a timely manner. I have seen a direct correlation between our mystery shop scores and our units sales performance. When an issue is identified, I am able to follow up with additional secret shops to target shifts and assess their performance. They make it easy to address issues and bring them up to standards quickly as well as helping me identify and reward star performers.”
Bert Keller
Director of Operations
Centex Subway Inc.