CUSTOMER SATISFACTION SURVEYS
IVR surveys(Interactive voice response) are an excellent way to collect your customers’ OPINIONS through a telephone call after their visit. We can provide an 800 number for your customers to call. A recorded voice will lead them through a dozen or so questions, and they will answer by hitting a few keys. The results are visible immediately on our reporting website. Instant alerts are available if there is a need to contact the customer for a specific reason.
Web Surveys are another excellent way to collect your customers’ OPINIONS and get instant feedback. We can provide a web address to print on your receipts. They can answer the survey at their convenience from any computer. The results are visible immediately on our reporting website. Instant alerts are available if there is a need to contact the customer for a specific reason.
Call Center Customer Calls: Companies hire us to contact their customers after a purchase. We will ask them to answer a short set of questions on their satisfaction with the product and the service they received.
Employee surveys are a great way to get unbiased feedback from your staff through an outside company. We provide a link to a survey, and the anonymous results will appear on our reporting system.
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