MYSTERY SHOPPER REPORT WRITING TIPS
Here are some tips that will hopefully help you prepare a more appropriately formatted, complete report.
1. Comments should always be objective, unless the shop instructions indicate otherwise. Objective means that the comments are factual and provable. Opinions or assumptions about what occurs are subjective and should not be included in reports unless the client particularly asks you for opinions. Some examples of objective vs. subjective comments are:
This makes it clear who assisted you and helps our client determine whom to praise and who may need retraining.
Report Writing TipsAmanda