About Customer Impact

History & Background
The owners of Customer Impact founded and grew one of the largest firms in the Mystery Shop industry and sold that business in 2007. Still passionate about the business, Scott Hiller and Mike Green started a boutique firm in order to specialize in the unique needs of any type of retail organization, and focus their attention on each customer.

We are now a leader in the industry with an impeccable reputation. We use the number one ranked software in the industry to provide our clients with the best actionable data. Over the years we've added many more services on top of mystery shopping keeping up with new technology and customer services trends.

Customer Impact works with national companies like Ruth's Chris Steakhouse (worldwide), Sara Lee Bakeries, Mattress Firm, Boot Barn, Jimmy Buffet's Margaritaville and more.

Vision
The only thing better than great customer service, is consistent customer service. We believe there is always room for improvement and we want to help all of our clients achieve this, no matter what industry.

Mission
Our motto is "Make an IMPACT... not just an impression." Customer Impact provides customer experience management solutions and partners with retail companies of all kinds throughout the United States. Our business is built on integrity, quality and superior customer service.

Goals
We want to grow our family of clients by 30% of the next 5 years. We say family because we don't see ourselves as just your service provider. We want to grow with your company for the next 10+ years.


OUR LEADERSHIP


Scott Hiller
CEO
SWH Investments, Inc. founder and leader Scott Hiller creates an environment that recognizes client needs as vital to the company's success, an environment where new products and services are quickly developed, and where quality and accuracy of data are as important as on-time delivery. He also directs the company's business strategy and is a hands-on manager of client marketing relationships. Scott's background in consumer product marketing and sales, combined with retail marketing management, provides a professional, relevant, and knowledgeable information base for the company and its clients. Scott sold Speedmark Information Services in March 2007, a company that he founded and ran successfully for 16 years. Speedmark, at the time of the acquisition, was a national marketing services organization providing data collection solutions for consumer products companies and large retail organizations. Prior to founding Speedmark, Scott was director of merchandising for National Convenience Stores Inc. (Stop N Go) and served in various sales and sales management capacities at Frito-Lay Inc. He has a B.S. in Business Administration from the University of Wyoming and an M.B.A. in Marketing from St. Louis University.


Mike Green
President
After graduating with a Hotel Restaurant and Tourism Degree from the University of New Orleans, Mike spent 15 years in the hotel, restaurant and catering industry. Wanting to focus more on customer service, he left the industry and started a mystery shopping company so he could help raise the level of service in companies both large and small. In 2002 his company merged with Speedmark Information Services and in 2007, Speedmark became part of the Market Force companies. In 2009, Mike and Scott Hiller joined together again to form Customer Impact and continue to serve many of their original clients for over 10 years. Mike is a charter member and past president of the Mystery Shopping Providers Association and is also a long-time board member of the Texas Restaurant Association in the Brazos Valley and has spoken at conferences for the Louisiana, Texas and Georgia Restaurant Associations.


Adrienne Dobson
Vice President of Operations
Adrienne Dobson is a graduate of Texas A&M University and has been in the industry for over 10 years. She has been working with Mike Green (MSPA Past President) and Scott Hiller since they were Speedmark Information Services, which later became part of the Market Force companies. In 2009, Adrienne joined Mike, Scott, and a small team to form Customer Impact, which is based out of College Station, TX. Adrienne has been a BCS resident for several years, where she is active in community theater.