Information for Mystery Shopper Clients
Customer Impact now provides easy online payment on customer invoices.
We thank all of our current clients for your business!
Our goal is to help you understand conditions at retail by providing high-quality information through mystery shopping, customer feedback surveys, and other data gathering techniques. The most important aspect of providing our service, and the foundation of our company is captured by the following Code of Ethics statement:
The guiding standard of conduct at our company will never compromise the highest level of business ethics, integrity, fair treatment and both personal and professional respect in the way that we deal with our customers, suppliers, employees, contractors and fellow workers.
We’re an information company, and we enjoy the service we provide.
Thank you for the opportunity!
FAQ
- Who is Customer Impact?
- How do I access my online reports?
- How do I receive my invoices?
- How do we pay invoices?
- What is the contact information for Customer Impact?
Q: Who is Customer Impact?
A: Customer Impact is a mystery shopping company formed by Scott Hiller, Mike Green and Clay Tarro, founders of Speedmark Information Services and Green & Associates. They bring 40 years of mystery shopping experience to the company. Mike Green was past president, board member and charter member of the Mystery Shopping Providers Association. Customer Impact was formed to help smaller, local and regional clients enhance their customer service and grow into national clients. Customer Impact will work hard to provide the more personalized one-on-one service that smaller, fast growth companies require.
Q: How do I access my online reports?
A: Click on the “Company Login” link at the top of any page. The link will take you to our Gateway reporting system.
Q: How will I receive my invoices?
A: Invoices will be sent via e-mail by default. If you need your invoices mailed to you please let us know. Payments for work completed will be sent to:
Customer Impact, LLC
Attn: Accounting
P.O. Box 130638
The Woodlands, TX 77393
Q: How do we pay invoices?
A: Customer Impact now accepts payments by check, PayPal, credit card, direct deposit and by wire transfers. Details will be on your actual invoices. E-mail Chris Reynolds at creynolds@customerimpactinfo.com with any question.
Q: What is the contact information for Customer Impact?
A: We are pleased to announce that most of our contact information and staff have remained the same. While we will soon have a new Web site and email addresses, please continue using the following until we notify you otherwise:
- Office: 800-677-2260
- Client Services: Ext. 112 adobson@customerimpactinfo.com
- Editing: Ext. 151 amorrissey@customerimpactinfo.com
- Sales: Ext. 111 mgreen@customerimpactinfo.com
- Scheduling: Ext. 152 bbooth@customerimpactinfo.com
- Accounting: 281-602-8306 creynolds@customerimpactinfo.com