The Lowdown on Good Telephone Customer Service With national Customer Service Week happening in October, I’ve been thinking about the different aspects of customer service. One of the skills most applicable across many fields is the ability to [...]
Saving Money In College Fall us upon us, and with Texas A&M right down the street, that means thousands of students are getting back into the swing of the semester. The back to school rush has not gone [...]
Secret Shopping Glossary When preparing for a secret shop, sometimes questions and guidelines can seem like a completely different language. To help, here are some commonly used terms that should take the "mystery" out of filling out mystery shopping [...]
Voicemail Tips & Tricks Last Friday, I was leaving a voicemail when my worst nightmare came true: I flubbed the message. First. I gave the recipient the wrong information. Next, I realized my mistake mid-message, which led to [...]