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Lots of Thanks!

By |November 14th, 2016|Mystery Shopping Misc|

It is that time of year again for us to reflect on the people and the things we are thankful for.  I want to extend my warmest gratitude for our independent contractors who choose to shop with us! Mystery Shopping can be cumbersome.  It can be time consuming and requires not only visiting the location, [...]

Customer Service Stories You Can Share

By |January 29th, 2016|Mystery Shopping Misc|

By Mike Green, Customer Impact President Over 10 years ago, Bain and Company came up with a customer service measurement tool called The Net Promoter Score. With the tool, you asked your current customers on a scale of 0-10 how likely they were to recommend that company. The thought was that you could have the [...]

Update your profile today for FASTER PAYMENT!

By |January 25th, 2016|Mystery Shopping Misc|

By Jessica Kasney, Customer Impact Scheduler Did you know we have been offering DIRECT DEPOSIT to our shoppers for over 2 years?! It is time to update your profile so you can join thousands of other shoppers who are receiving payment days earlier than those still using PayPal! With DIRECT DEPOSIT, you can expect to [...]

Taking your Attitude to Work

By |January 19th, 2016|Mystery Shopping Misc|

By Daniel Price, Customer Impact Project Manager We all have things in our personal lives that make us happy, sad, angry, confused, frustrated, scared, excited, exhilarated, and more. However, no matter what profession you have, be it a banker, athlete, educator, or mystery shopper, it is extremely important that you make a strong effort to [...]

What Exactly IS Mystery Shopping?

By |November 6th, 2015|Mystery Shopping Misc|

By Shay Mayes, Customer Impact Scheduler We talk about it all the time in our blogs – mystery shopping. But what exactly IS that? While many of you may be familiar with the term, many others are still not clear on what it means exactly. In mystery shopping, an independent contractor is sent to a [...]

Mystery Shopping, the Holidays, and Respect

By |October 23rd, 2015|Mystery Shopping Misc|

By Daniel Price, Customer Impact Project Manager One of the biggest personal benefits to mystery shopping, aside from the extra spending money or a nice meal, is the awareness and perspective it instills in shoppers about quality customer service. Once you complete a handful of mystery shops, your entire shopping experience begins to change. Even [...]

Why is there “mystery,” in Mystery Shopping?

By |September 9th, 2015|Mystery Shopping Misc|

By Steven Cooley, Customer Impact Editor Have you ever thought about the term “mystery shopping” and wondered why there has to be a mystery aspect? Another term for mystery shopping is “secret shopping,” which again, has a mysterious, secretive component. So why all the mystery and secrets?   Here are a few reasons why there is [...]

Independent Contractor vs. Employee

By |August 27th, 2015|Mystery Shopping Misc|

By Jessica Kasney, Customer Impact Scheduler Recently, I had a shopper ask me if she was “allowed” to shop for other mystery shopping companies. She was under the impression that because she was shopping for our company, she was restricted to only performing shops with us. She was excited to learn that, as an Independent [...]

First Impressions

By |July 23rd, 2015|Mystery Shopping Misc|

By Mike Green, Customer Impact President We have all heard the old adage, “You only get one chance at a positive first impression.” I am a member of AAA and had to use them for the first time last week, after having a blow out on the Interstate. The call started nicely enough until they told [...]

Common Scam Tactics, and How to Avoid Them

By |June 22nd, 2015|Mystery Shopping Misc|

By Steven Cooley, Customer Impact Editor One of the most common questions new shoppers ask us is if our company is legitimate.  While mystery shopping is a legitimate business, many scammers out there prey on people looking to make money, and do so while telling their unsuspecting victims that they’re going to be mystery shopping.  [...]