Blog
The Art of Attentiveness
by Sarina Rapini In the... Read more »
Mystery Shopping Deadlines: They matter!
by Barbry Booth The dreaded deadline – we’ve all got them. ... Read more »
Employee Stress Affects Customer Service
by Deborah Campbell We’ve all been there, sitting in a crowded... Read more »
Rewards Programs
by Adrienne Dobson Worth it, or not? It seems like just about... Read more »
Online Shopping and Customer Service: What Are Your Expectations?
By Amanda Morrissey Now that I have a toddler, I find myself turning more and... Read more »
Programmed Pleasantries
by John Swinburn There are few things more annoying in a “customer service”... Read more »
Mystery Shoppers Often Become Real Customers
by Meagen Clemens It seems like more and more people are making the switch... Read more »
Temporary Staff vs. Full Time Staff
by Mike Green While doing the annual holiday shopping, I was reminded of my days... Read more »
James Coney Island Interview
by Maegen Clemens During a recent interview, James Coney Island (JCI) Director... Read more »
Customer Service in Unexpected Places
While we all expect great service at the Ritz Carton, not many of us expect... Read more »
Tipping - Paying for Performance
Tipping - Paying for Performance As an ex-waiter in college, I have always believed... Read more »
Do You Budget for Customer Service?
One of my favorite quotes from a prospective client years ago went something... Read more »
The Poor Economy - Real or Imaginary?
One of my good habits is surrounding myself with smart, successful friends and... Read more »