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About Amanda Morrissey, Customer Impact Editing Manager

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So far Amanda Morrissey, Customer Impact Editing Manager has created 17 blog entries.

Get Something, and Give Back

By |June 29th, 2016|Giving|

I have a new favorite store. It’s called Box Lunch, and I discovered it by chance just before Christmas, as I was wandering the mall shopping for gifts for my husband. The displays in the windows drew me in right away. I suppose it’s considered a “nerdy store,” which means it has lots of things [...]

Customer Impact Celebrates 20-Year Partnership With Ruth Chris Hospitality Group

By |June 1st, 2016|Press Releases|

BRYAN, TX, May 31, 2016 – PRESS RELEASE Customer Impact President Mike Green is proud to announce that May 2016 represents the 20th anniversary of their partnership with Ruth Chris Hospitality Group.  Mr. Green still remembers the day he walked into the Ruth’s Chris boardroom in 1996 to meet with Founder Ruth Fertel to discuss mystery shopping and [...]

How To Keep Your Shop Reports Anonymous

By |April 5th, 2015|Mystery Shopping Tips|

By Amanda Morrissey, Customer Impact Editing Manager One of the most important parts of mystery shopping is anonymity. We all know that in the vast majority of cases, it is important that the establishment being evaluated is not aware that they are being evaluated. Image by: Nemo/Pixabay It is not only important to [...]

Don’t Panic! It’s Still Us!

By |February 11th, 2015|Business Advice|

By Amanda Morrissey, Customer Impact Editing Manager Starting this week, you may notice something a little bit different when you log into your shop log, receive an email from us, or check something on our website. Yes, Customer Impact is rebranding! You will see a new logo, new colors, and a new set up on [...]

Are Smartphones Making Service Slower?

By |August 15th, 2014|Mystery Shopping Misc|

By Amanda Morrissey, Customer Impact Editing Manager By now, many of you have probably read about the New York restaurant that reviewed their old surveillance tapes to try to determine why their service had been slowing down over the past few years. It was a simple plan: review tapes from visits from 2004 and compare [...]

Identifying The Restaurant Manager During Your Mystery Shop

By |June 9th, 2014|Restaurant Mystery Shopping|

By Amanda Morrissey, Customer Impact Editing Manager The Restaurant Manager: we all know they are there. They work tirelessly to keep their restaurants running smoothly. They make sure their staff is trained properly. They check on the food quality in the kitchen and ensure that it is up to par. They monitor the cleanliness of [...]

Great Customer Service in Unexpected Places

By |April 2nd, 2014|Business Advice|

By Amanda Morrissey, Customer Impact Editing Manager Image Credit     If you’ve ever had the unfortunate experience to visit the ER, you know they are generally not the most pleasant of places. Waiting rooms crowded with sick and hurt people desperate to get medical attention, front desk staff members who have been [...]

How To Submit A Mystery Shopping Report

By |January 21st, 2014|Mystery Shopping Report Tips|

By Amanda Morrissey, Editing Manager They seem like the most basic of questions – How do I submit my report? How do I know it has been received? With so many companies and so many different sites, this can sometimes be a confusing process. For the Customer Impact site, here are a few tips that [...]

Tips for Note-Taking When Mystery Shopping

By |September 25th, 2013|Mystery Shopping Tips|

Written By Amanda Morrissey, Customer Impact Editing Manager One of the most important parts of a mystery shopper’s job is being anonymous. In most cases, when you are conducting a mystery shop, the idea is to pose as a regular customer and not give the client any idea that you are evaluating them. This can [...]

Mystery Shopper or Food Critic?: How To Rate and Describe Food Effectively

By |July 22nd, 2013|Restaurant Mystery Shopping|

By Amanda Morrissey, Customer Impact Editing Manager For mystery shoppers, one of the most rewarding parts of the job is often the food that you get to eat. From omelets and hashbrowns, to hot dogs, burgers and fries, to prime steaks and lobster, the food can either be one of the highest points of the [...]