About Us Mystery Shopper Company
Customer Impact was formed to help small and medium-sized retail companies enhance their customer service and grow into top industry performers.
Customer Impact founders, Scott Hiller and Mike Green leverage their combined 40 years of customer service evaluation experience to help companies understand their performance and overall conditions at retail from the company level down to the store level.
Customer Impact uses a robust, flexible, and efficient reporting platform to respond in an effective and timely manner to the needs of over 50 current customers.
We are based in The Woodlands, TX, which is part of the major metro Houston area.
Meet The Founders of Customer Impact
Scott W. Hiller, CEO
SWH Investments, Inc. founder and leader Scott Hiller creates an environment that recognizes client needs as vital to the company's success, an environment where new products and services are quickly developed, and where quality and accuracy of data are as important as on-time delivery. He also directs the company's business strategy and is a hands-on manager of client marketing relationships. Scott's background in consumer product marketing and sales, combined with retail marketing management, provides a professional, relevant, and knowledgeable information base for the company and its clients. Scott sold Speedmark Information Services in March 2007, a company that he founded and ran successfully for 16 years. Speedmark, at the time of the acquisition, was a national marketing services organization providing data collection solutions for consumer products companies and large retail organizations. Prior to founding Speedmark, Scott was director of merchandising for National Convenience Stores Inc. (Stop N Go) and served in various sales and sales management capacities at Frito-Lay Inc. He has a B.S. in Business Administration from the University of Wyoming and an M.B.A. in Marketing from St. Louis University.
Mike Green, President
After graduating with a Hotel Restaurant and Tourism Degree from the University of New Orleans, Mike spent 15 years in the hotel, restaurant and catering industry. Wanting to focus more on customer service, he left the industry and started a mystery shopping company so he could help raise the level of service in companies both large and small. In 2002 his company merged with Speedmark Information Services and in 2007, Speedmark became part of the Market Force companies. In 2009, Mike and Scott Hiller joined together again to form Customer Impact and continue to serve many of their original clients for over 10 years. Mike is a charter member and past president of the Mystery Shopping Providers Association and is also a long-time board member of the Texas Restaurant Association in the Brazos Valley and has spoken at conferences for the Louisiana, Texas and Georgia Restaurant Associations.