Your Subtitle text
Customer Impact’s management team has a combined 40 years of experience in the customer service evaluation industry.
Management Bio's:
Scott Hiller, CEO – SWH Investments, Inc. founder and leader Scott Hiller creates an environment that recognizes client needs as vital to the company's success, an environment where new products and services are quickly developed, and where quality and accuracy of data are as important as on-time delivery. He also directs the company's business strategy and is a hands-on manager of client marketing relationships. Scott's background in consumer product marketing and sales, combined with retail marketing management, provides a professional, relevant, and knowledgeable information base for the company and its clients. Scott sold Speedmark Information Services in March 2007, a company that he founded and ran successfully for 16 years. Speedmark, at the time of the acquisition, was a national marketing services organization providing data collection solutions for consumer products companies and large retail organizations. Prior to founding Speedmark, Scott was director of merchandising for National Convenience Stores Inc. (Stop N Go) and served in various sales and sales management capacities at Frito-Lay Inc. He has a B.S. in Business Administration from the University of Wyoming and an M.B.A. in Marketing from St. Louis University.
Mike Green, President – After graduating with a Hotel Restaurant and Tourism Degree from the University of New Orleans, Mike spent 15 years in the hotel, restaurant and catering industry. Wanting to focus more on customer service, he left the industry and started a mystery shopping company so he could help raise the level of service in companies both large and small. In 2002 his company merged with Speedmark Information Services and in 2007, Speedmark became part of the Market Force companies. Mike is a charter member and past president of the Mystery Shopping Providers Association and is also a long-time board member of the Texas Restaurant Association in the Brazos Valley and has spoken at conferences for the Louisiana, Texas and Georgia Restaurant Associations.
Clay Tarro, Partner – Clay Tarro has worked the past four years in market research with Speedmark Information Services and Market Force Information. He worked primarily in customer service and sales positions, most recently holding a Sales Director role with MFI. Through his experience, Clay has developed a strong passion for positively impacting businesses and their ability to provide excellent customer service. Prior to arriving at Speedmark, Clay worked as a search consultant in the healthcare industry. Clay earned his B.A. from Texas Tech University and M.B.A. from Rice University’s Jesse H. Jones Graduate School of Management.
Mike Green, President – After graduating with a Hotel Restaurant and Tourism Degree from the University of New Orleans, Mike spent 15 years in the hotel, restaurant and catering industry. Wanting to focus more on customer service, he left the industry and started a mystery shopping company so he could help raise the level of service in companies both large and small. In 2002 his company merged with Speedmark Information Services and in 2007, Speedmark became part of the Market Force companies. Mike is a charter member and past president of the Mystery Shopping Providers Association and is also a long-time board member of the Texas Restaurant Association in the Brazos Valley and has spoken at conferences for the Louisiana, Texas and Georgia Restaurant Associations.
Clay Tarro, Partner – Clay Tarro has worked the past four years in market research with Speedmark Information Services and Market Force Information. He worked primarily in customer service and sales positions, most recently holding a Sales Director role with MFI. Through his experience, Clay has developed a strong passion for positively impacting businesses and their ability to provide excellent customer service. Prior to arriving at Speedmark, Clay worked as a search consultant in the healthcare industry. Clay earned his B.A. from Texas Tech University and M.B.A. from Rice University’s Jesse H. Jones Graduate School of Management.