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Q: What is the contact information for Customer Impact?
A: We are pleased to announce that most of our contact information and staff have remained the same. While we will soon have a new Web site and email addresses, please continue using the following until we notify you otherwise:
Office: 800-677-2260
Client Services: Ext. 112 adobson@customerimpactinfo.com
Editing Support: Ext. 151 amorrissey@customerimpactinfo.com
Sales: Ext. 111 mgreen@customerimpactinfo.com
Scheduling: 152 bbooth@customerimpactinfo.com
Accounting: 281-602-8306 creynolds@customerimpactinfo.com
Marketing: 281-602-8301 ctarro@customerimpactinfo.com
Mike Green 111 mgreen@speedmarkweb.com
Scott Hiller 281-602-8306 shiller@customerimpactinfo.com
Q: Who is Customer Impact?
A: Customer Impact is a mystery shopping company formed by Scott Hiller, Mike Green and Clay Tarro, founders of Speedmark Information Services and Green & Associates. They bring 40 years of mystery shopping experience to the company. Mike Green was past president, board member and charter member of the Mystery Shopping Providers Association.
Customer Impact was formed to help smaller, local and regional clients enhance their customer service and grow into national clients. Our goal is to provide the more personalized, one-on-one service that smaller, fast growth companies require.
Q: How do I access my online reports?
A: There are two ways to access your reports. 1) Go to customerimpactinfo.com and click the “Customer” tab, then click the “Customer Login” link to be taken to our Gateway reporting system. 2) Go to www.ci-gateway.com and login.
Q: How will I receive my invoices?
A: Invoices will be sent via mail unless you wish to receive invoices electronically. If you wish to receive invoices electronically, please email Chris Reynolds at creynolds@customerimpactinfo.com with the proper contact person and their email address. Payments for work completed will be sent to:
Customer Impact LLC
Attn: Accounting
P.O. Box 130638
The Woodlands, TX 77393
A: Customer Impact is a mystery shopping company formed by Scott Hiller, Mike Green and Clay Tarro, founders of Speedmark Information Services and Green & Associates. They bring 40 years of mystery shopping experience to the company. Mike Green was past president, board member and charter member of the Mystery Shopping Providers Association.
Customer Impact was formed to help smaller, local and regional clients enhance their customer service and grow into national clients. Our goal is to provide the more personalized, one-on-one service that smaller, fast growth companies require.
Q: How do I access my online reports?
A: There are two ways to access your reports. 1) Go to customerimpactinfo.com and click the “Customer” tab, then click the “Customer Login” link to be taken to our Gateway reporting system. 2) Go to www.ci-gateway.com and login.
A: Invoices will be sent via mail unless you wish to receive invoices electronically. If you wish to receive invoices electronically, please email Chris Reynolds at creynolds@customerimpactinfo.com with the proper contact person and their email address. Payments for work completed will be sent to:
Customer Impact LLC
Attn: Accounting
P.O. Box 130638
The Woodlands, TX 77393