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Fast Facts
- Founders - Scott Hiller, Mike Green, and Clay Tarro.
- Company Locations - College Station and Houston, Texas.
- Services - Mystery Shopping, IVR/IWR Surveys, Web Surveys.
- Customers - Customer Impact currently has over 50 customers spread across most major retail market segments, including: restaurant, supermarket/grocery, banking, and others.
- Shoppers - Customer Impact has access to a large national database of mystery shoppers covering all of North America.
- Management Expertise -
With over 40 years of combined customer service evaluation
experience, Customer Impact's management team brings considerable value
to customers through integrity, industry expertise, passion for
high-quality customer service, and a strong work ethic. All members of
the team have worked together previously, delivering strong,
sustainable results.
- Reporting Platform - Our
state-of-the-art web-based reporting platform has proven effective with
our current customers and all Customer Impact employees are familiar
with the system features.
Company Overview
Customer Impact was formed to help small and medium-sized retail companies enhance their customer service and grow into a top industry performer. We work hard to provide the more personalized one-on-one service that small and medium-sized companies require.
Customer Impact’s founders, Scott Hiller, Clay Tarro, and Mike Green, leverage their combined 40 years of customer service evaluation experience to help companies understand their performance and overall conditions at retail from the company level down to the store level.
Customer Impact uses a robust, flexible, and efficient reporting platform to respond in an effective and timely manner to the needs of over 50 current customers.
We are based in The Woodlands, TX, which is part of the major metro Houston area.
Customer Impact was formed to help small and medium-sized retail companies enhance their customer service and grow into a top industry performer. We work hard to provide the more personalized one-on-one service that small and medium-sized companies require.
Customer Impact’s founders, Scott Hiller, Clay Tarro, and Mike Green, leverage their combined 40 years of customer service evaluation experience to help companies understand their performance and overall conditions at retail from the company level down to the store level.
Customer Impact uses a robust, flexible, and efficient reporting platform to respond in an effective and timely manner to the needs of over 50 current customers.
We are based in The Woodlands, TX, which is part of the major metro Houston area.