Helping Customers make an impact… not just an impression!
Customer Impact is the eyes and ears of almost 100 unique companies nationwide! We help measure and reinforce service standards and brand compliance at thousands of locations each month, using mystery shopping, customer surveys, audits and more. With over 100,000 auditors on the ground, we provide data quickly, efficiently and cost effectively.
Grocery Grocery and convenience stores are high volume businesses that serve hundreds of people a day. We evaluate customer interactions with employees in each department.
Restaurants Customer service in fine dining, casual dining and fast casual dining restaurants has never been more important. We have extensive experience in all three areas.
Retail Retailers of all types have asked us to be their eyes and ears to deliver actionable data.
Hospitality Hotels, clubs and spa clients expect and deserve only the highest levels of service possible. We can help.
Financial Teller, platform and drive thru evaluations detail the true customer experience.