WHO ARE WE?

We help businesses provide the best customer service possible.

Every Customer. Every Time.


Started by Customer Service Experts and Data Collection Professionals, we connect businesses
with the tools needed to measure client satisfaction. More than just Mystery Shopping,
we provide Web Surveys, Tableside Feedback, and Merchandising Audits and Surveys.

 
Measure and reinforce service standards and
compliance using surveys, audits and more.
Collect feedback from customers to find out
how your company or staff is performing.
Utilize our national field force to evaluate
pricing, promotions, POP & product distribution.
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Mystery Shoppers
 

Qualified, professional people
experiencing your service and
operations first-hand.

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Your Customers
 

An unlimited number of your
customers telling you
about their experience.

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Field Reps
 

Retail reconnaissance by our field
team reporting on product roll-outs,
promotions, pricing and more.

 

Read Our Blogs

Commenting on Timing Information in a Mystery Shopping Report

by Danielle Parks, Customer Impact Editor

As a lot of mystery shoppers know, different companies can expect different ways of presenting the same type of information. A good example of this […]

Financial Perks of Mystery Shopping

By Adrienne Dobson, VP of Operations

At this point, you’re well aware of the benefits of being a mystery shopper. You are contracted to visit various restaurants, retailers, or other businesses, […]

To Get a Shop or Not (or Why is it that I apply for every shop in my area and I’m never assigned anything?)

by Barbry Booth, Senior Scheduler

Occasionally we hear from a frustrated shopper who is unable to apply for a shop or has never been assigned a shop, no matter how many […]

Don’t Panic! It’s Still Us!

By Amanda Morrissey, Customer Impact Editing Manager

Starting this week, you may notice something a little bit different when you log into your shop log, receive an email from us, or […]

Want to say hi?

Our staff would love to answer any of your questions! Use the form below or contact us via any of our other channels.

 
 

Prove You're A Human

Mystery Shopping and Customer Feedback
Adrienne Dobson
adobson@customerimpactinfo.com
800-677-2260 ext 112

Mike Green
mgreen@customerimpactinfo.com
800-677-2260 ext 111

Audits and Surveys
Daniel Price
dprice@customerimpactinfo.com
800-677-2260 ext 154

Scott Hiller
scott.hiller@customerimpactinfo.com
832-495-9156