WHO ARE WE?

We help businesses provide the best customer service possible.

Every Customer. Every Time.


Started by Customer Service Experts and Data Collection Professionals, we connect businesses
with the tools needed to measure client satisfaction. More than just Mystery Shopping,
we provide Web Surveys, Tableside Feedback, and Merchandising Audits and Surveys.

Measure and reinforce service standards and
compliance using surveys, audits and more.
Collect feedback from customers to find out
how your company or staff is performing.
Utilize our national field force to evaluate
pricing, promotions, POP & product distribution.
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Mystery Shoppers

Qualified, professional people
experiencing your service and
operations first-hand.

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Your Customers

An unlimited number of your
customers telling you
about their experience.

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Field Reps

Retail reconnaissance by our field
team reporting on product roll-outs,
promotions, pricing and more.

Read Our Blogs

Tips for Smartphone Shops

By Daniel Price, Customer Impact Project Manager

Over the last year, Customer Impact has teamed up with multiple tech companies to provide mystery shops and audits using Apps on your iPhone […]

Describing Employees in a Mystery Shopping Report

By Danielle Parks, Customer Impact Editor

Mystery shopping is not only about the timings and the food. It is also about the employees themselves. As a shopper, you might feel a […]

Customer Impact Is Expanding Its Business!

By Scott Hiller, Customer Impact CEO

We are expanding our business to position ourselves for growth and offer opportunities for our shoppers to participate in different types of research.  Customer Impact […]

Roadblocks When Applying for Shops

By Barbry Booth, Customer Impact Senior Scheduler

I receive a lot of emails from shoppers asking a variety of questions regarding the shopper application page.  In this blog, I’ll discuss the […]

Want to say hi?

Our staff would love to answer any of your questions! Use the form below or contact us via any of our other channels.

 
 

Prove You're A Human

Mystery Shopping and Customer Feedback
Adrienne Dobson, Operations
adobson@customerimpactinfo.com
800-677-2260 ext 112

Mike Green, Sales
mgreen@customerimpactinfo.com
800-677-2260 ext 111

Audits and Surveys
Daniel Price
dprice@customerimpactinfo.com
800-677-2260 ext 154

Scott Hiller
scott.hiller@customerimpactinfo.com
832-495-9156