We help businesses provide the best customer service possible.

Every Customer. Every Time.

Started by Customer Service Experts and Data Collection Professionals, we connect businesses
with the tools needed to measure client satisfaction. More than just Mystery Shopping,
we provide Web Surveys, Tableside Feedback, and Merchandising Audits and Surveys.

Measure and reinforce service standards and
compliance using surveys, audits and more.
Collect feedback from customers to find out
how your company or staff is performing.
Utilize our national field force to evaluate
pricing, promotions, POP & product distribution.
Mystery Shoppers

Qualified, professional people
experiencing your service and
operations first-hand.

Your Customers

An unlimited number of your
customers telling you
about their experience.

Field Reps

Retail reconnaissance by our field
team reporting on product roll-outs,
promotions, pricing and more.

Read Our Blogs

Why Can’t I Complete This Shop Again This Month?

By Amber Simmons, Customer Impact Scheduler

As a scheduler, I receive emails and calls from shoppers asking to complete a shop that they completed a month or two prior. Although I […]

Do you encourage good customer service or do you prevent it?

By Jessica Kasney, Customer Impact Scheduler

In the mystery shopping industry, one of our main responsibilities is to evaluate customer service.  I implore you to ask yourself, what kind of customer […]

A Little Comic Relief: Common Mystery Shop Comment Errors

By Amanda Hendrix-Black, Customer Impact Editor

Mystery shoppers take their shopping very seriously. For obvious reasons. Some people are full-time shoppers, so it’s their monthly paycheck! Of course, that doesn’t exclude […]

Customer Impact’s First Webinar!

By Daniel Price, Customer Impact Project Manager

It feels like just last week was New Years. I look down at the calendar and see we are roaring into March already! I […]

Want to say hi?

Our staff would love to answer any of your questions! Use the form below or contact us via any of our other channels.


Prove You're A Human

Mystery Shopping and Customer Feedback
Adrienne Dobson
800-677-2260 ext 112

Mike Green
800-677-2260 ext 111

Audits and Surveys
Daniel Price
800-677-2260 ext 154

Scott Hiller