We help businesses provide the best customer service possible.

Every Customer. Every Time.

Started by Customer Service Experts and Data Collection Professionals, we connect businesses
with the tools needed to measure client satisfaction. More than just Mystery Shopping,
we provide Web Surveys, Tableside Feedback, and Merchandising Audits and Surveys.

Measure and reinforce service standards and
compliance using surveys, audits and more.
Collect feedback from customers to find out
how your company or staff is performing.
Utilize our national field force to evaluate
pricing, promotions, POP & product distribution.
Mystery Shoppers

Qualified, professional people
experiencing your service and
operations first-hand.

Your Customers

An unlimited number of your
customers telling you
about their experience.

Field Reps

Retail reconnaissance by our field
team reporting on product roll-outs,
promotions, pricing and more.

Read Our Blogs

How the Editing Process Works

By Danielle Parks, Customer Impact Editor

Do you know what happens to your mystery shopping evaluation once you send it in? Does it go straight to the client? Does it sit […]

First Impressions

By Mike Green, Customer Impact President

We have all heard the old adage, “You only get one chance at a positive first impression.” I am a member of AAA and had to […]

Common Scam Tactics, and How to Avoid Them

By Steven Cooley, Customer Impact Editor

One of the most common questions new shoppers ask us is if our company is legitimate.  While mystery shopping is a legitimate business, many scammers […]

Facebook and Customer Service

By Amber Simmons, Customer Impact Scheduler

Social media, particularly Facebook, plays a huge role in today’s media-savvy world. Although it has only been around for a few years, Facebook has impacted […]

Want to say hi?

Our staff would love to answer any of your questions! Use the form below or contact us via any of our other channels.


Prove You're A Human

Mystery Shopping and Customer Feedback
Adrienne Dobson, Operations
800-677-2260 ext 112

Mike Green, Sales
800-677-2260 ext 111

Audits and Surveys
Daniel Price
800-677-2260 ext 154

Scott Hiller