We help businesses provide the best customer service possible.

Every Customer. Every Time.

Started by Customer Service Experts and Data Collection Professionals, we connect businesses
with the tools needed to measure client satisfaction. More than just Mystery Shopping,
we provide Web Surveys, Tableside Feedback, and Merchandising Audits and Surveys.

Measure and reinforce service standards and
compliance using surveys, audits and more.
Collect feedback from customers to find out
how your company or staff is performing.
Utilize our national field force to evaluate
pricing, promotions, POP & product distribution.
Mystery Shoppers

Qualified, professional people
experiencing your service and
operations first-hand.

Your Customers

An unlimited number of your
customers telling you
about their experience.

Field Reps

Retail reconnaissance by our field
team reporting on product roll-outs,
promotions, pricing and more.

Read Our Blogs

Customer Impact Is Expanding Its Business!

By Scott Hiller, Customer Impact CEO

We are expanding our business to position ourselves for growth and offer opportunities for our shoppers to participate in different types of research.  Customer Impact […]

Roadblocks When Applying for Shops

By Barbry Booth, Customer Impact Senior Scheduler

I receive a lot of emails from shoppers asking a variety of questions regarding the shopper application page.  In this blog, I’ll discuss the […]

Customer Service Stories You Can Share

By Mike Green, Customer Impact President


When is Hospitality worth $150,000,000?

I was recently invited to attend a tour of a state-of-the-art manufacturing facility that is now open in our community, Axis […]

When In Doubt, Ask For Help!

By Adrienne Dobson, VP of Operations

One of the most common complaints we here about the industry from mystery shoppers is a lack of communication between shopper and mystery shopping company. […]

Want to say hi?

Our staff would love to answer any of your questions! Use the form below or contact us via any of our other channels.


Prove You're A Human

Mystery Shopping and Customer Feedback
Adrienne Dobson, Operations
800-677-2260 ext 112

Mike Green, Sales
800-677-2260 ext 111

Audits and Surveys
Daniel Price
800-677-2260 ext 154

Scott Hiller