We help businesses provide the best customer service possible.

Every Customer. Every Time.

Started by Customer Service Experts and Data Collection Professionals, we connect businesses
with the tools needed to measure client satisfaction. More than just Mystery Shopping,
we provide Web Surveys, Tableside Feedback, and Merchandising Audits and Surveys.

Measure and reinforce service standards and
compliance using surveys, audits and more.
Collect feedback from customers to find out
how your company or staff is performing.
Utilize our national field force to evaluate
pricing, promotions, POP & product distribution.
Mystery Shoppers

Qualified, professional people
experiencing your service and
operations first-hand.

Your Customers

An unlimited number of your
customers telling you
about their experience.

Field Reps

Retail reconnaissance by our field
team reporting on product roll-outs,
promotions, pricing and more.

Read Our Blogs

Independent Contractor vs. Employee

By Jessica Kasney, Customer Impact Scheduler

Recently, I had a shopper ask me if she was “allowed” to shop for other mystery shopping companies. She was under the impression that because […]

Why Do I Need to Call and Review My Assignment?

By Travis Campbell, Customer Impact Scheduler

If you’re a veteran shopper with Customer Impact, you’ve likely made several calls to our office. Those calls could have been to clarify a question […]

Planning a Mystery Shopping Strategy

By Daniel Price, Customer Impact Project Manager

For newer mystery shoppers entering the field for the first time, the idea of doing mystery shops can be a little daunting. The main […]

How the Editing Process Works

By Danielle Parks, Customer Impact Editor

Do you know what happens to your mystery shopping evaluation once you send it in? Does it go straight to the client? Does it sit […]

Want to say hi?

Our staff would love to answer any of your questions! Use the form below or contact us via any of our other channels.


Prove You're A Human

Mystery Shopping and Customer Feedback
Adrienne Dobson, Operations
800-677-2260 ext 112

Mike Green, Sales
800-677-2260 ext 111

Audits and Surveys
Daniel Price
800-677-2260 ext 154

Scott Hiller